Offer summary

Qualifications:

Completion of a 2-year technical degree or a bachelor's degree in health information management, information technology, or a related field., 2 years of work experience in technology or Service Desk support is acceptable., Strong technical and customer service skills are essential for assisting customers effectively., Experience with troubleshooting network, hardware, and software issues across various platforms is desired..

Key responsibilities:

Provide first-level support to staff, vendors, and business partners via phone, email, and self-service portals.

Support the health systems' patient portal application and troubleshoot various technical issues.

Collaborate with IT department personnel on tasks outside the team's expertise.

Perform administrative tasks and assist with internal process improvement initiatives.

Job description

Building Location:

Business Service Center

Department:

1007500 SERVICE DESK - EH SS

Job Description:

Responsible for providing first level support to Essentia staff, vendors, and other business partners made through phone, email, and self-service portal submissions. Position is also responsible for supporting the health systems' patient portal application. The ideal candidate would possess strong technical and customer service skills to effectively assist customers with their issues. The ability to troubleshoot and diagnose a variety of problems to include network, hardware , peripheral, and software issues across a wide variety of hardware platforms including PC, MAC, and Thin Client technologies. Experience with mobile platforms including smartphones and tablets is desired. Collaborate with other IT department personnel to provide assistance on tasks that are outside the scope of the team's knowledge or areas of expertise. Strong verbal and written communication skills are essential to the nuances of the position. Perform any associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge as designated by the department leader.

Education Qualifications:

Educational Requirements:

Completion of a 2 year technical degree program or a bachelor’s degree in health information management, information technology, or a healthcare/health sciences discipline at an accredited school

2 year work experience including related experience in technology or Service Desk support

Licensure/Certification Qualifications:

FTE:

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day/Eve/Night Rotation (United States of America)

Shift Start Time:

8:00 AM

Shift End Time:

4:30 PM

Weekends:

Holidays:

Call Obligation:

Union:

Union Posting Deadline:

Compensation Range:

$20.86 - $31.29

Employee Benefits at Essentia Health*:

Health Coverage: Medical, dental, vision, life and disability insurance, plus supplemental health benefit options to ensure employees' well-being.
Retirement Savings Plans: 401(k) with employer contributions to support long-term financial security.
Professional Development: Opportunities for career growth through training, tuition reimbursement, and educational programs.
Work-Life Balance: Flexible scheduling, time off, holidays, and personal leave to help employees manage their professional and personal lives.
Employee Wellness Programs: Initiatives focused on physical, mental, and emotional health, including fitness memberships, counseling services, and wellness activities.

*Eligibility for Essentia Health’s benefit programs vary. Please refer to the benefit summary provided to you, or contact our HR Service Center at (218) 576-0000 for more information.

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