Offer summary

Qualifications:

Extensive experience in Sales, Sales Operations, Revenue Operations, or Sales Enablement., Proven success in designing and executing sales plays, programs, and playbooks., Strong knowledge of sales methodologies and frameworks for optimizing performance., Hands-on experience with tools like Salesforce, Tableau, and Outreach..

Key responsibilities:

Design, execute, and continuously improve high-impact sales programs.

Ensure strong cross-functional alignment between Sales, Marketing, and BDR teams.

Translate data into actionable insights to drive effectiveness and pipeline growth.

Collaborate with GTM leaders and Sales Enablement to shape programs that empower sellers.

Job description

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.

A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity
We’re looking for a strategic and collaborative Sales Program Manager to join our Sales Center of Excellence. In this role, you’ll design, execute, and continuously improve high-impact sales programs that drive effectiveness and pipeline growth. As a key connector between Sales, Marketing, and Business Development (BDR) teams, you’ll ensure strong cross-functional alignment and measurable outcomes. This is a high-visibility role ideal for someone who is process-oriented, data-driven, and energized by enabling high-performing teams.

The Team
You’ll be part of the Sales Center of Excellence—a global team focused on driving scalable sales strategies, performance, and operations. We work closely with GTM leaders, Sales Enablement, Product Marketing, and Revenue Operations to shape programs that empower our sellers and deliver results. We’re a collaborative, innovative group spread across multiple regions, unified by our focus on driving customer and business success.

What We’re Looking For

Extensive experience in Sales, Sales Operations, Revenue Operations, or Sales Enablement
Proven success in designing and executing sales plays, programs, and playbooks
Strong knowledge of sales methodologies and frameworks for optimizing performance
Hands-on experience with tools like Salesforce, 6Sense, Tableau, Highspot, Clari, and Outreach
Analytical mindset with the ability to translate data into actionable insights
Skilled at cross-functional collaboration and leading through influence
Experience working in fast-paced, matrixed, and global environments
A background in SaaS or software is preferred; familiarity with CX solutions is a plus

Don’t meet every single requirement but excited about the role?
We encourage you to apply! Research shows that some demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Application Process

Meet with a Recruiter
Meet the Hiring Manager
Participate in a Skill Interview and Stakeholder Interview
Offer Stage

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

Required profile