Offer summary

Qualifications:

Minimum of three years' experience in customer service or client relations with a focus on relationship building., Strong technical aptitude and experience with finance and insurance products preferred., Excellent problem-solving, customer service, and interpersonal skills., Strong organizational skills with attention to detail and effective time management abilities..

Key responsibilities:

Answer phone calls and emails regarding administrative questions for sales and customers.

Order supplies, interpret statements, and produce reports while addressing accounting-related inquiries.

Communicate professionally and courteously to facilitate business interactions.

Ensure timely responses to customer inquiries, aiming for 80% of calls answered within 60 seconds and emails within 3 hours.

Job description

The work we do has an impact on millions of lives, and you can be a part of it.

We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Client Support 1 associates directly support the success of the sales team by performing administrative work that allows the sales team to focus on acquisition.

The Client Support team is the primary resource for internal and external questions about rate discrepancies, statements, supply orders, reporting, fielding questions or requests to other teams and ensuring inquiries are answered thoroughly and in a timely manner.

This team is an exciting way to learn about our customers and how they do business, and is an extremely important part of APD’s growth in the coming years.

Responsibilities

Answering phone calls and emails about administrative questions on behalf of sales and customers

Ordering supplies, interpreting statements, answering accounting-related questions, producing rate cards and reports, and finding answers on behalf of the customer

Communicating professionally, helpfully, and courteously, making it easy to do business with us.

The entire team is expected to answer 80% of their calls within 60 seconds and make a first response to an email inquiry within 3 hours. Every team member plays a role in the team’s success.

Qualifications/Education

Requires a minimum of three years’ experience in customer service or client relations with an emphasis on relationship building over processing

Strong technical aptitude

Experience with finance and insurance products and services preferred

Strong problem-solving skills

Strong customer service and interpersonal skills

Time management and multitasking skills

Strong organizational skills and attention to detail

Demonstrates good judgment

Employee Benefits:

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:

If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

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