Offer summary

Qualifications:

At least two years of relevant experience in helpdesk or PC support tasks., Excellent written and verbal communication skills with a strong telephone manner., Proficiency in MS Office 365, Windows 10, and various hardware components., A+ Certification and a Bachelor's Degree are preferred..

Key responsibilities:

Provide first and second level technical support for users' computer issues.

Document problems and track them using help desk software until resolution.

Troubleshoot complex software and hardware problems, offering solutions as needed.

Provide excellent customer service and support for end users on internal applications.

Job description

Service Desk Analyst Tier I

This position will provide technical support for all internal and external users with their computer issues.

Primary Responsibilities/Tasks (include but are not limited to):

Answer first and second level support questions and escalate the rest to senior resources
Provide excellent customer service
Provide technical support for hardware/software
Provide support for end users on internally used applications
Provide remote telephone support
Use help desk software to document problems and track them until resolution
Provide management with information regarding support activities
Troubleshoot complex software/Hardware problems and provide solutions
Track corporate assets

Required Knowledge, Skills and Abilities:

At least two (2) years’ of relevant experience with helpdesk or PC support related tasks
Excellent written and verbal communication skills
Excellent telephone manner required
Strong interpersonal skills and ability to interact with people on all levels
Required experience with MS Office 365 including outlook, Windows 10, Phone systems, iPhones, PC imaging and deployment, Printers, etc.
A+ Certification preferred
Bachelors’ Degree Preferred

Based on relevant market data and other factors, the anticipated hiring range for this role is $43,060 - $50,600 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.

We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.

RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:

Remote first work environment
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members
Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)
Additional buy-up options for Short- and Long-Term Disability and Life Insurance
401(k) with an employer match up to 3.5% available after 60 days
Community Service Day to give back and support what you love in your community
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
Reimbursements for high-speed internet, we’ll send you a computer and monitors to help you do your best work
Tuition Reimbursement for accredited degree programs
Paid New Parent Leave that can be used for adoption or birth
Pet insurance to protect your furbabies
A robust mental health benefit and EAP service through Spring Health to support you when you need it most