Offer summary

Qualifications:

Bachelor’s degree in Marketing, Business, Communications, or a related field, or equivalent experience., 2 years of work experience in a professional office environment., Outstanding written and verbal communication skills., Strong organizational and time-management skills..

Key responsibilities:

Onboard suppliers and marketing services team members.

Manage and track marketing services operations reporting including SLAs and ROI.

Assist leadership by making recommendations to improve marketing services processes.

Monitor the general marketing email inbox to resolve customer concerns.

Job description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values diversity, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/.

The Global Operations Marketing Services team strives to grow and maintain the connective tissue that allows our go-to-market teams to continually work better and faster. As a Senior Marketing Operations Coordinator you will coordinate procurement and invoicing activities for Marketing Services technology, collateral, and professional services vendors and assist in departmental communication activities. As a Marketing Services team member, you will gain extensive knowledge of how marketing operations processes are designed and maintained to help our diverse group of marketing experts work together and achieve campaign success.

What you'll do here:

Onboard suppliers and marketing services team members.
Maintain training documentation for applicable marketing services systems, processes and workflows.
Manage and track marketing services operations reporting (SLAs, ROI, supplier engagement, and spend).
Support accessibility standards for marketing materials with regular audits and remediation.
Assist leadership by making recommendations to improve and streamline marketing services processes/workflows.
Assist with researching marketing services apps/tools.
Uphold Cengage’s customer focus by monitoring the general marketing email inbox and marshaling the right resources to resolve customer concerns.
Process Right To Be Forgotten (RTBF) requests from external prospects and customers.
Work on special projects as needed.

Skills you will need here:

Bachelor’s degree in Marketing, Business, Communications, or a related field. An equivalent combination of education and experience will be considered.
2 years of work experience in a professional office environment.
Outstanding written and verbal communication skills.
Strong organizational and time-management skills.
Ability to thrive with a variable workload and adapt constantly evolving priorities.
Ability to begin using new technology quickly and confidently.
Strongly prefer candidates with experience using Workfront or creating process maps or procedural documentation.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617)289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$24.00 - $28.00 USD

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