Senior Software Developer (Remote, United Kingdom)

Job Summary:

JOB DESCRIPTION – SENIOR SOFTWARE DEVELOPER

Location: Remote, United Kingdom

Division: Ticketmaster NA (Universe)

Contract Terms: Permanent, full-time, 40 hours per week

THE SHORT OF IT

We're looking for a Senior Developer to join our team and contribute to our velocity as we work to build the most exciting, performant, and versatile self-serve ticketing platform in the business.

As a Senior Developer, you'll work with a collaborative engineering team in a supportive, people-centric culture with a close-knit engineering lead team that works together to design, plan, architect, and build our exciting future.

You'll use both technical understanding and empathy to collaborate with other talented developers as you work closely with Product Managers and Designers to craft high-quality functionality and features.

You’ll work proactively with a high degree of autonomy to achieve both our long-term technical vision and the business’s objectives. Working without detailed oversight, you’ll contribute to team success by clearly documenting rationale and by approaching problems with both pragmatism and ingenuity.

You'll work with exciting technologies like NextJS, TypeScript, Kafka, and Go as we modernize our tech stacks to support an ambitious vision for the business. You'll collaborate on challenging scaling problems and apply pragmatism and ingenuity to find innovative and unique solutions.

THE TEAM

Universe is a leader in online ticketing for events, from small music venues to the largest immersive experiences. We’re growing fast, working with a diverse client base, and supporting innovative concepts to bring fans new experiences; working with artists and attractions like Drake, Disney, BBC Earth, and BTS. We provide a highly scalable, self-serve ticketing experience while working with the biggest names in live entertainment and operating in over 15 countries. Whether it's ticketing virtual concerts for Dua Lipa, drive-in ticketing for Garth Brooks, music festivals across North America, or long-running immersive experiences like Disney Interactive, Universe is tackling it all.

We were acquired by Ticketmaster in 2015 which accelerated our growth. With a global engineering team over 40 strong, Universe operates independently with our own roadmap and modern tech stack (including NextJS, TypeScript, Node, Kafka, Kubernetes, Go, a little Elixir, and more) and the financial backing of a Fortune 500 company. Free concert tickets are a cool perk too! 

THE JOB

As a Senior Software Developer at Universe, you will apply your passion for technology and live entertainment to build a world-class, highly scalable ticketing platform. In this deeply technical position, you’ll work closely with your team to build reliable and scalable solutions to tough technical challenges. You’ll deliver great quality code and innovative solutions while growing your skills as both a technical contributor and leader through code reviews, pairing sessions, mentorship opportunities, and both learning skills from and teaching skills to the team.

Our clients and their fans, rely on Universe to provide a stable, and reliable platform that can scale quickly to handle unpredictable demand and large traffic and data volumes. You’ll get your hands dirty writing code, architecting solutions, and contributing directly to these systems. Through continuous deployment you’ll ship frequently and have a measurable impact on our product that you can feel proud of. Most new hires ship code within their first two weeks, many their first few days! 

TECH STACK

Universe is undergoing a metamorphosis as our tech platforms face new and more challenging opportunities, and we’re adopting contract-driven development and a service-centric architecture as we upgrade and replace our legacy systems and APIs written in Ruby on Rails with more easily scalable, performant, and purpose-built replacements powered by Node and NextJS and written in TypeScript. You’ll work with TypeScript, JavaScript, Go, and Ruby using tools and frameworks like NextJS, Node, Kafka, Postgres, GRPC, Mongo, Grafana, GraphQL, and Rails.

We deploy continuously, and release often to ensure we are building a reliable technology platform that provides customers a fast and efficient experience.

WHAT YOU WILL BE DOING

• Writing new pages and components with NextJS and React, powered by a mix of SSR, REST, and GraphQL.
• Designing and architecting detailed protobufs to empower efficient development of new services and tools through contract-driven development.
• Driving quality and performance across the organization, including leading best practice adoption, through your advocacy for observability, load testing, and metric collection.
• Helping to pragmatically maintain our legacy and core systems while keeping an eye towards the future.
• Maintaining a positive, productive, and healthy environment on your team.
• Working closely with Product Managers and Designers to find the best solutions.
• Pair-programming with talented developers.
• Providing peer support and participating in knowledge-sharing.
• Contributing to broader engineering discussions to contribute to our collaborative tech vision and enrich discussions with your unique perspective and experience.
• Participate in self-directed Relentless Improvement days where you get to work by yourself or with others to improve something, be it your own skills/training, fixing a pesky bug, or coming up with a new interesting feature.

Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional responsibilities, technical challenges, and project support as needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven years of experience working with productive software engineering teams and writing high-quality software.
• Experience with full-stack programming languages and tools will enable you to hit the ground running! 
• Effective communicator, written and oral, as this role will be working closely with people from all over the organization.
• An independent, fast-learning, self-starter who takes ownership over solving hard problems.
• Empathy and interest in supporting and growing your teammates and yourself via feedback, pairing, and code reviews.
• Experience with any of the following technologies is a bonus: TypeScript, NextJS, Node, Go, Kafka, Grafana, GraphQL. Mongo, Ruby on Rails, Postgres.

YOU (BEHAVIOURAL SKILLS)

• Passionate – A love for your craft that pushes you to strive for elegance and quality in your work. 
• Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others. 
• Inquisitive – A forever student, always seeking to learn and grow with and from your peers. 
• Problem Solving and Innovation – Gathering appropriate perspectives and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts. 
• Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable). 

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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