Senior Population Health Pharmacy Technician

Department Name:

Pharm Benefits Mgmt-Misc

Work Shift:

Day

Job Category:

Pharmacy

Estimated Pay Range:

$22.06 - $33.10 / hour, based on location, education, & experience.

In accordance with State Pay Transparency Rules.

*UP TO A $5,000 SIGN ON BONUS AVAILABLE*

Pharmacy careers are better at Banner Health. We are committed to developing the careers of our team members. We care about you, your career today and your future. If you’re looking to leverage your abilities – apply today. 

As a Senior Population Health Pharmacy Technician you will support clinical initiatives aimed at improving medication adherence among patients and collaborate with the team of pharmacists on additional pharmacy related Medicare Stars measures. This role will help patients achieve health goals related to medication adherence focused on diabetes, hypertension, and hyperlipidemia. You will play a key role in identifying gaps in care, performing outreach to members and providers, and coordinating with pharmacies to improve medication access while removing potential barriers. Experience in Medicare quality measures will be helpful in this role. Your schedule will be Monday - Friday 8AM - 5PM, working remotely.

Recruiter to provide sign-on eligibility during the interview process.

Banner Pharmacy Services is a recognized leader in healthcare and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and services to make a difference in people's lives. Clinical Pharmacy Services is responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention. As a division, Banner Pharmacy services provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices.

POSITION SUMMARY
This position provides support to a team of clinical pharmacists in population health management. The technician will work under the supervision of clinical pharmacists. Primary responsibilities include pre-screening and support functions for Medication Therapy Management and Prior Authorizations. Other support functions include data gathering and entry, electronic document filing and electronic faxing. Additional responsibilities may include scripted phone calls to patients and/or physician offices.

CORE FUNCTIONS
1. Inputs and maintains data and documents in multiple software application types, both in-house and vended software products. Processes all assigned data sets with the specifications of existing workflows.  Using programs to include, but not limited to, SharePoint, Word, Excel, Visio, Acuity, and Fortis. Adheres to all documentation standards to ensure relevant information within assigned work areas is retrievable.

2. Communicates with health plan members, pharmacists, pharmacy staff, physicians, care managers, and other members of the healthcare team to promote successful medication use and improve quality, as measured by CMS HEDIS and NCQA, AHCCCS, or other regulatory body. Communicates with clarity and professionalism in all settings.

3. Researches and evaluates clinical data as necessary for pharmacist review and complete a prior authorization or other utilization management function, contact members regarding pharmacotherapy optimization, or conduct prescriber outreach initiatives. This includes work within Microsoft excel, faxing, and/or calling members of the healthcare team. Conducts all data collection and communication in a timely manner consistent with maintain service levels.

4. Maintains proficiency in the pharmacy standards and workflows within the assigned area. Follows all applicable policies, procedures, and desktop procedures and recommends process improvements as necessary. Collaborates with other team members and network providers to ensure that members have a positive customer service experience.

5. Works independently under regular supervision. Uses structured work procedures and independent judgment to solve problems and achieve high quality levels. Work output has a significant impact on business goal attainment. Customers include patients, pharmacists, providers, non-physician providers, other health care team members, health plan representatives and medical office staff for the purpose of integrating services, improving patient care and ensuring effective communication systems.

Off-site travel may be required.

MINIMUM QUALIFICATIONS

Requires pharmacy technician licensure in the state of practice (where applicable). Pharmacy technician certification required.

Incumbents in Arizona are also required to provide the AZ Board of Pharmacy Wallet Card at time of hire.

Must demonstrate 2 or more years of experience performing pharmacy technician duties in a pharmacy setting with managed care emphasis preferably within a healthcare organization or retail pharmacy. Must have good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts. Must have the ability to learn and master various software programs necessary for job functions.

Communication skills to interface with all levels of staff. Prioritize tasks in complex environment. Knowledge of computer software systems.

PREFERRED QUALIFICATIONS
 

Call center experience.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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