Member Experience Product Owner

Job Description:

ATTORNEYS' TITLE FUND SERVICES

In this role, you will be required to:

Plan and execute an effective product implementation program. Identify user needs and work with cross-functional teams to manage product releases.  Collaborate with stakeholders to craft vision and concept development of the electronic Member experience.

Some of the primary responsibilities may include:

• Create detailed and reliable documentation on current business processes and workflow.  Document efficiencies using appropriate performance metrics, for example, time studies and service-level agreements.
• Serve as a subject-matter expert on The Fund’s TitlePod application and third-party software integrations, including generation of closing protection letters, commitment and policy jackets, final policy submission, policy payment, and policy rating.  Maintain expertise on related regulatory matters, Member workflows, how data flows to and from various systems including but not limited to internal title production systems, title plants, finance systems, policy processing systems, and customer information databases.
• Serve as subject-matter expert on The Fund’s My Account portal.  Maintain expertise on Member journeys, internal data requirements, related regulatory matters, billing and invoicing practices, and payment practices.
• Advocate on behalf of Members to ensure Members maintain or gain productivity working with The Fund over a set baseline.
• Meet regularly with Fund stakeholders to communicate sprint status, backlog, standards, and requirements for the product.
• Provide recommendations to Fund management on potential efficiency gains, including integrated services.
• Provide feedback to Fund management on user acceptance; act as a product tester.

Education: Bachelor’s degree in computer science, information systems or related fields, or equivalent work experience.

Experience:

• Three or more years relevant experience, required
• Three years’ experience with title production processes and workflow preferred
• One year experience using closing software preferred

Technical Skills:

• Scrum and agile software development methodologies
• UX knowledge and principles
• Product backlog understanding and management
• User stories knowledge

Knowledge and Skills:

• Communications and change management skill
• Ability to prioritize and handle multiple projects successfully
• Strong attention to detail and organizational skills
• Ability to foster, develop and maintain professional and collaborative working relationships
• Interact effectively and professionally with all levels of management, employees and customers
• Operational efficiency and prioritization
• Planning and organization skills
• Decision making
• Presentation skills
• Ability to maintain confidences and confidential information, required

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Benefits may include:

• Comprehensive medical, prescriptions, dental and vision plans

• 401(k) plan with a discretionary company match

• Shareholder Purchase and Reinvestment Plan

• Basic life and accidental death and dismemberment insurance premium paid by the company

• Voluntary supplemental life insurance for employees, spouses and dependent children

• Fertility and Family Building Benefits

• Paid Disability benefits

• Paid time off programs

• 11 Company paid holidays per year

• Flexible spending account

• Health savings account (available to High Deductible Health Plan participants only)

• Employee Assistance Program

• Educational Assistance Program

• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance

• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge

• Transportation benefit plan for mass transit, parking and vanpool, in several markets

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer