Group Manager - Program Management

Job Title:

Group Manager - Program Management

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

The Program Manager – IT will be responsible for managing and overseeing multiple projects within the IT department, ensuring alignment with business objectives and driving the execution of large-scale, complex technology initiatives. This role requires excellent leadership skills, deep technical understanding, and a proactive approach to risk management and resource allocation.

Key Responsibilities:

• Program Leadership: Lead the planning, execution, and delivery of IT programs from initiation to completion, ensuring all objectives are met on time, within scope, and within budget.
• Stakeholder Management: Collaborate with key business and technology stakeholders to define program goals, scope, and timelines. Act as the primary point of contact for program-related updates and concerns.
• Project Coordination: Oversee and coordinate multiple projects under the program, managing interdependencies and ensuring proper integration across all teams and systems.
• Risk & Issue Management: Identify potential risks and issues within the program, develop mitigation strategies, and proactively resolve challenges to avoid delays or quality issues.
• Resource Management: Allocate and manage resources efficiently, ensuring optimal utilization across program activities.
• Reporting & Documentation: Provide regular status reports, including program progress, risks, issues, and changes to stakeholders at all levels. Maintain up-to-date documentation and compliance records.
• Quality Assurance: Ensure that IT deliverables meet organizational standards and best practices, with a focus on continuous improvement and process optimization.
• Change Management: Lead change management efforts, ensuring smooth transitions and minimal disruption to operations.

Skills & Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. Master’s degree is a plus.
• Proven experience (typically 7+ years) in program or project management, preferably in IT, technology, or related sectors.
• Strong understanding of IT systems, software development lifecycle (SDLC), and emerging technologies.
• Demonstrated ability to manage large, complex projects and programs, with experience in managing cross-functional teams.
• Expertise in project management methodologies (Agile, Waterfall, or hybrid).
• Excellent communication, negotiation, and presentation skills.
• Proficient in project management tools (e.g., Jira, Microsoft Project, Asana, etc.).
• Strong analytical and problem-solving skills, with the ability to navigate complex challenges.
• PMP, PgMP, or similar project management certifications are a plus.

Preferred Qualifications:

• Experience in IT service management, cloud computing, or infrastructure management.
• Knowledge of ITIL, Scrum, or other relevant frameworks.
• Experience working in a fast-paced, global environment.

Why Concentrix?

At Concentrix, we prioritize innovation, agility, and delivering high-quality solutions. As a Program Manager – IT, you will play a critical role in shaping the future of our IT operations while working alongside dynamic, talented teams across the globe. If you are passionate about driving technology transformation and ensuring the success of large-scale programs, we would love to hear from you!

Location:

IND Work-at-Home

Language Requirements:

Time Type:

Full time

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