Offer summary

Qualifications:

Experience in customer success or customer-facing project management roles., Strong communication skills to engage with customer executives., Ability to manage multiple priorities effectively., Familiarity with tools like Salesforce, Asana, and Slack..

Key responsibilities:

Manage onboarding for dbt Lab’s largest accounts to ensure successful product adoption.

Communicate account setup requirements and align on best practices with customers.

Collaborate with cross-functional teams to enhance customer experience during onboarding.

Meet with prospective customers to tailor onboarding experiences for their needs.

Job description

About Us

dbt Labs is the pioneer of analytics engineering, helping data teams transform raw data into reliable, actionable insights. Since 2016, we’ve grown from an open source project into the leading analytics engineering platform, now used by over 50,000 teams every week.

As of February 2025, we’ve surpassed $100 million in annual recurring revenue (ARR) and serve more than 5,100 dbt Cloud customers, including JetBlue, HubSpot, Vodafone New Zealand, and Dunelm. We’re backed by top-tier investors including Andreessen Horowitz, Sequoia Capital, and Altimeter. At our core, we believe in empowering data practitioners:

Code-based data transformations unlock transparency, flexibility, and collaboration
Analysts should adopt software engineering best practices to build trusted data products
Core analytics infrastructure should be open source and user-controlled
Analytic code—not just tools—should be shared and community-driven

dbt is now synonymous with analytics engineering, defining the modern data stack and serving as the data control plane for enterprise teams around the world. And we’re just getting started. We’re growing fast and building a team of passionate, curious people across the globe. Learn more about what makes us special by checking out our values.

A positive onboarding experience that ends with the customer using their real data, relevant to their business, and queryable by their organization is critical to future retention and growth of our customer base. We see this role as a critical step in setting up our two-role account team for success. This will report to the Manager, Customer Activation & Onboarding and sit on the onboarding manager team. You will cross-functionally coordinate between sales, solutions architects, professional services, training, and support and must be located in the UK.

In this role, you can expect to:

Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey
Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders
Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time
Meet with prospective dbt Cloud customers to assess which service experience makes sense for them
Tailor new and existing customer onboarding enablement for your region
Work with our customers in EMEA

You are a good fit if you have:

Worked asynchronously as part of a fully-remote, distributed team
Are a natural cross collaborator
Harbor an extreme attention to detail
Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions
Have the ability to manage multiple priorities
Are always thinking about how to balance scale with customer experience
Have previously worked in a customer success or customer-facing project management role
Can articulate why professional services can speed time-to-value

You'll have an edge if you have:

If you used tools like Salesforce, Asana, Rocketlane and Slack
Understand how dbt can positively impact a customer’s day-to-day

Benefits at dbt Labs

Unlimited vacation time with a culture that actively encourages time of
Comprehensive healthcare coverage
Generous paid parental leave
Health & wellness stipend
Flexible stipends for:
- Home office setup
- Learning and development
- Office space
- And more!

Compensation

We offer competitive compensation packages commensurate with experience, including salary, equity, and where applicable, performance-based pay. Our Talent Acquisition Team can answer questions around dbt Lab’s total rewards during your interview process.

The typical starting salary range for this role is:
- £78,000 to £94,000 with full range for growth into the £110,000's

What to expect in the hiring process (all video interviews unless accommodations are needed):

Interview with Talent Acquisition Partner
Interview with Hiring Manager
Follow-up project and review call
Team interview round

dbt Labs is an equal opportunity employer, committed to building an inclusive team that welcomes diverse perspectives, backgrounds, and experiences. Even if your experience doesn’t perfectly align with the job description, we encourage you to apply—we value potential just as much as a perfect resume.

Want to learn more about our focus on Diversity, Equity and Inclusion at dbt Labs? Check out our DEI page.

dbt Labs reserves the right to amend or withdraw the posting at any time. For employees outside the United States, dbt Labs offers a competitive benefits package. Equity or comparable benefits may be offered depending on the legal or country limitations.

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