Bilingual Care Specialist, French Canadian

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We're building that world with an exceptional team dedicated to helping people and families manage, navigate, and access quality care—with a strong emphasis on complex care. This often includes senior care, childcare, and support for individuals with chronic conditions.

At Wellthy, we merge unparalleled care expertise with agile, tech-powered product. We partner with leading companies—including more than 30 Fortune 500 companies—to support the care needs of their workforces globally. We also collaborate with health plans to provide comprehensive care support for their members.

We’re building, evolving, and expanding the market category for care, and we’re looking for responsive, collaborative, curious, and purposeful colleagues to join us.   

As our Bilingual Care Specialist, you will assist with various tasks to support families and individuals and address their unique caretaking needs by leveraging knowledge and expertise with benefits, healthcare systems, and programs.

You will report directly to the Director of Care, Global.

To be successful in this role:

• Meet a required task capacity threshold that aligns with hours worked and the nature of tasks, comparable to peers.  Conduct research and assess large amounts of information effectively and creatively.
• Remains solution focused and engages in creative thinking to secure quality solutions.
• Communicates effectively and collaborates appropriately with internal teams such as Care Coordinators and Director of Care, Global.
• Demonstrate a willingness and ability to engage thoughtfully and clearly with our members; actively guiding our members when time permits for coverage  
• Support with improving and updating Wellthy’s Guides and Team Resources.
• Represent Wellthy at events such as health fairs, open enrollments, and internal/external webinars (travel and expenses covered by Wellthy; if interested and when applicable)
• Other non-client-specific work, including but not limited to: feedback and guidance on Wellthy’s product, service, guides, etc.; contribution to the team culture; writing and advising for marketing materials; and support and teamwork for other service team members.

The starting salary for this position is $24-$26/hour.

Location

This is a remote. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space 

Qualifications

It is important to note that you will need the ability to work in a fast-paced environment, be flexible, creative, and be comfortable in knowing that we are constantly evolving.

• 1+ years work experience in Health Care, Caregiving field, as well as customer service or administrative experience.
• Bilingual in English and French/French Canadian.
• Demonstrated ability to plan and communicate effectively with members in a remote environment.
• Experience researching and vetting medical providers and specialists.
• Has done research to find resources and is comfortable with making calls to further vet those resources.
• Familiar with the medical system and benefits.

University Degree or Higher

• Proficiency with macOS systems, G Suite, Slack, 1Password

Qualifications that are preferred but not mandatory:

• Housing: 1+ years experience in senior living facilities or property management, low income housing, or facility placement preferred
• Mental Health: Experience in mental health/ substance abuse with a general knowledge of diagnoses. Experience locating mental health providers, residential facilities, and support groups
• In Home Support: experience with private and agency in-home support services including childcare, elderly care, personal care

Total Rewards Package

• Salary Range: $24-$26/hour.
• Remote work environment.
• Medical, Dental and Vision Benefits.
• 401K with company match.
• Mental health benefits.
• Generous Vacation policy,
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.

Role Requirements: 

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location:

This is a fully remote position. 

What’s Next?

We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.  We understand that there is no “perfect” candidate and never expect every candidate to meet 100% of the qualifications listed above.   We look for our Wellthians to enhance and advance our company from their past experiences.  Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.  We hope that you’re encouraged and even excited by that to get started with our process. 

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.

For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.