Offer summary

Qualifications:

Strong leadership and team management skills to oversee a team of over 20 technical consultants., Excellent understanding of SAP landscapes and related software., Solid knowledge of cloud infrastructure, particularly AWS., Proficiency in IT Service Management frameworks, ideally ITIL standards..

Key responsibilities:

Manage a team of technical consultants and ensure effective service delivery.

Oversee incident and request management using ticketing systems like Jira.

Implement proactive monitoring and preventive maintenance strategies for system health.

Ensure compliance with service level agreements (SLAs) and manage client interactions.

Job description

YOUR BRILLIANT FUTURE IN TECH IS NOW

Welcome to the world of Zoi. We are those who build the digital evolution of our enterprise customers, closing the gap between enterprise IT and new technologies. Zoi strives to bring the cloud to the Retail and Manufacturing industries with innovative solutions that deliver real value.

We are expanding our European teams in Stuttgart, Berlin, Lisbon, Barcelona, Figueres, Sevilla, Las Palmas and Cologne. We are also looking for support at our international locations in Mexico City, and Ho Chi Minh City. Just choose your favorite Zoi city! Travel between our locations is possible.

WHAT YOU DO:

Strong leadership and team management skills with the ability to manage a team of more than 20 technical consultants.
Excellent understanding of SAP landscapes, including 3-tier installations (Development, Test, Production), CUA, and value-added SAP software like GTS, APO, EWM, HCM, MDM, Ariba.
Solid knowledge of cloud infrastructure, particularly AWS, and related services.
Proficiency in IT Service Management (ITSM) frameworks, ideally ITIL standards, for service management.
Experience with ticketing systems, specifically Jira, for incident and request management.
Familiarity with documentation management tools, such as Confluence.
Ability to manage a high volume of tickets (more than 100 per week) and prioritize effectively.
Strong communication and interpersonal skills to interact with clients, the support team, and internal stakeholders.
Experience in managing service level agreements (SLAs) and ensuring compliance.
Ability to implement and oversee proactive monitoring and preventive maintenance strategies to ensure system availability and health.

Required profile