Offer summary

Qualifications:

10+ years of engineering experience, including 5+ years in a senior leadership role within SaaS organizations., Strong technical foundation in cloud-native systems, architecture, and modern software development practices., Proven success managing multiple product/platform teams in a complex, fast-moving environment., Excellent communication and collaboration skills..

Key responsibilities:

Lead and support cross-functional engineering teams across multiple SaaS platforms.

Champion customer experience by building reliable, scalable, and intuitive products.

Foster a culture of engineering excellence through mentorship and performance management.

Represent R&D in cross-functional discussions to align technical execution with business objectives.

Job description

Description

At Upland Software, you’ll find smart, creative teams who love working together to deliver value for our customers, and a global culture of growth and possibility. Our operating model has always supported remote work—and as we keep growing and evolving our workplace, that won’t change. We’re passionate. We’re proactive. We take pride in our work, and we love a good challenge. Sound like you?

Role Overview:

We’re looking for a seasoned and strategic Director of Software Engineering to lead multiple product engineering teams across five unique SaaS platforms. This is a high-impact leadership role for someone who is deeply technical, thrives in a fast-paced environment, and is passionate about building high-quality software that puts customer experience at the center.

What You’ll Be Doing:

Lead Engineering Across Multiple Platforms: Manage and support cross-functional teams working across a variety of tech stacks and domains. You’ll provide clear technical direction and ensure engineering best practices are consistently applied.
Champion Customer Experience: Build products that are reliable, scalable, and intuitive, always keeping customer needs and feedback at the forefront.
Promote Engineering Excellence: Foster a culture of accountability, quality, and continuous learning. Mentor senior engineers and managers, and drive performance through clear expectations and strong support.
Be a Strategic Partner: Represent R&D in cross-functional conversations with Product Management, Sales, and Customer Success. Align technical execution with business objectives and customer outcomes.
Drive Delivery and Innovation: Ensure products are delivered on time, with high quality. Encourage innovation, and find creative ways to invest in both people and product—even in lean cycles.
Navigate Complexity: With five platforms and varied tech stacks, context-switching is constant. You’ll need to prioritize effectively, move quickly, and guide your teams with clarity.

What You Bring:

10+ years of engineering experience, including 5+ years in a senior leadership role within SaaS organizations.
Proven success managing multiple product/platform teams in a complex, fast-moving environment.
Strong technical foundation—cloud-native systems, architecture, secure development and modern software development practices.
Experience working with full R&D organizations: software development, architecture, QA, and automation.
Ability to lead through influence, resolve team dynamics, and manage performance effectively.
Strong business acumen and budget/resource management experience.
Excellent communication and collaboration skills.

Upland Software (Nasdaq: UPLD) is a leader in cloud-based tools for digital transformation. To learn more, visit www.uplandsoftware.com.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

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