Offer summary

Qualifications:

Bachelor’s degree in Business, Information Systems, or related field, Minimum of 3 years of experience in business analysis for IT projects, Experience working with or implementing ServiceNow solutions, Strong communication skills and proficiency in business process documentation..

Key responsibilities:

Gather, analyze, and document functional and non-functional requirements for IT systems

Facilitate stakeholder meetings and requirements workshops to define project scope and objectives

Translate business needs into technical requirements and user stories

Support the development and execution of user acceptance testing (UAT) and maintain clear documentation.

Job description

Description

Title: Business Analyst
Location: Remote (U.S. Only)
Terms: Full-time
Clearance: Must be eligible to obtain a Security Clearance (U.S. Citizenship required)
Travel: 0%
Education: Bachelor’s degree in Business, Information Systems, or related field
Certifications: Business Analysis certifications preferred (e.g., CBAP, PMI-PBA)
Experience: Minimum of 3 years in business analysis, requirements gathering, and stakeholder engagement for IT projects

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.

That is RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people first and providing a flexible work environment, our employees have higher morale, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.

The Opportunity

RIVA Solutions is seeking a Business Analyst to support our client on the USPTO Support Services contract. In this fully remote role, the Business Analyst will serve as a critical bridge between stakeholders and the development team—translating business needs into clearly defined technical requirements for ServiceNow implementations and related IT projects.

The ideal candidate will bring a collaborative mindset and a strong understanding of both business process design and ServiceNow capabilities. You will facilitate meetings, elicit and document requirements, support testing efforts, and ensure that business solutions align with organizational goals.

Responsibilities

Gather, analyze, and document functional and non-functional requirements for IT systems, with an emphasis on ServiceNow solutions
Facilitate stakeholder meetings and requirements workshops to define project scope, objectives, and priorities
Translate business needs into technical requirements, user stories, process flows, and data models
Collaborate with developers and solution architects to ensure accurate implementation of requirements
Support the development and execution of user acceptance testing (UAT), including test case development and defect tracking
Conduct business process analysis and recommend process improvements aligned with system capabilities
Maintain clear documentation and support traceability from requirements through to deployment
Ensure ongoing alignment between delivered solutions and evolving stakeholder needs

Qualifications

Required:

U.S. Citizenship (required for federal clearance eligibility)
Minimum of 3 years of experience in business analysis for IT projects
Proven ability to gather, document, and manage technical and functional requirements
Experience working with or implementing ServiceNow solutions
Strong communication skills with the ability to engage stakeholders and facilitate meetings
Experience supporting UAT, writing test cases, and validating solutions against business needs
Proficiency in business process documentation and using tools such as Confluence, Jira, Visio, or similar

Desired:

Experience supporting federal agencies or government contracting clients
Business Analyst certifications such as CBAP, PMI-PBA, or equivalent
Familiarity with Agile/Scrum methodologies and tools

Salary:

$90,000 - $110,000 Depending on Experience

RIVA Benefits:

Health, Dental, and Vision Coverage
Life Insurance
Retirement Benefits / 401K with company matching
HSA/FSA Spending Accounts
Long- and short-term disability
Pet Insurance
Wellness Program Initiatives
RIVA Flex
Additional Workplace Benefits

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email [email protected]. Only messages left for this purpose will be returned.

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