Agency Relationship Manager

Job Title: Agency Relationship Manager – Customer Experience & Support (Remote)

Who We Are:

At Title Resources Group (TRG), people come first. We are proud of our collaborative culture and our commitment to support each team member’s professional growth. We believe in helping you own, develop, and nurture your career—because your success drives ours.

TRG is one of the nation’s largest and fastest-growing title insurance underwriters, built specifically to serve the real estate industry. Operating nationally, our mission is to provide knowledgeable and responsive underwriting solutions to a broad network of title insurance agents and strategic partners.

We are dedicated to cultivating lifelong relationships through exceptional service, integrity, financial strength and agent resources. At TRG, we don’t just write policies—we build partnerships that last.

Position Overview:

We are seeking a proactive and detail-oriented Agency Relationship Manager to serve as the primary liaison between our organization and agency partners. This role is instrumental in ensuring a seamless onboarding experience, providing ongoing support, and fostering high satisfaction levels among agents and internal stakeholders. The ideal candidate will possess excellent communication and organizational skills, and thrive in a dynamic, fast-paced environment.

Key Responsibilities:

Agent Onboarding & Training

• Manage, review, and process incoming agent applications with accuracy and efficiency.
• Conduct onboarding sessions and deliver comprehensive training on internal systems, workflows, and compliance requirements.

Relationship Management

• Build and sustain strong, professional relationships with agents, including high-profile partners and senior-level contacts.
• Serve as the primary point of contact for agent inquiries, support needs, and issue escalations.
• Act as a trusted advisor to agency partners, promoting collaboration and long-term success.

Support Queue Management

• Monitor and manage internal support queues, ensuring timely and accurate responses to agent requests.
• Troubleshoot and resolve agent-reported issues or direct inquiries to the appropriate department.
• Maintain accurate and up-to-date agent records in all relevant systems.

Cross-Functional Collaboration

• Partner with Regional Managers and Sales Representatives to achieve account performance goals and enhance agent satisfaction.
• Coordinate with cross-functional teams (including underwriting, operations, and IT) to ensure agents’ needs are met efficiently and effectively.
• Act as a liaison between departments to streamline workflows and drive process improvements.

System & Process Expertise

• Develop a strong working knowledge of internal systems, agency operations, and title software platforms.
• Identify and recommend opportunities for improving operational efficiency and agent experience.
• Contribute feedback to enhance training materials, support tools, and process documentation.

Qualifications:

• High School Diploma or equivalent required.
• Prior experience in title insurance, customer support, or agency operations is strongly preferred.
• Strong analytical skills and meticulous attention to detail.
• Demonstrated ability to manage and resolve complex issues in a timely manner.
• High level of discretion and professionalism when handling confidential information.
• Proficiency in Microsoft Office Suite, title software applications, and customer support platforms such as Freshdesk.
• Ability to work independently in a remote, fast-paced, and evolving environment.
• Excellent written and verbal communication skills.
• Adaptability and a positive, solution-oriented mindset.

Why Join Us: This is an exciting opportunity to play a key role in shaping the experience of our valued agency partners. If you are customer-focused, tech-savvy, and passionate about improving processes, we invite you to bring your expertise and grow with us in a flexible, remote work environment.