Offer summary

Qualifications:

3-5 years of proven administrative experience in a client-facing role, Exceptional English communication skills, Demonstrated proficiency in Quickbooks and Salesforce, Strong customer service orientation with a focus on positive outcomes..

Key responsibilities:

Serve as the primary point of contact for client and instructor communications

Orchestrate seamless scheduling of educational sessions and maintain efficient calendar management

Process financial transactions and maintain accurate bookkeeping records

Execute targeted email marketing campaigns and manage social media presence.

Job description

This is a remote position.

Schedule:

Fixed Schedule 11:30 AM to 6:30 PM California time with 30 minutes unpaid break

Client Timezone: Pacific Time (PT)

Client Overview

Join a forward-thinking educational services company that’s transforming the way students learn and achieve their academic goals. This established California-based organization provides personalized educational support through a network of skilled instructors, helping students reach their full potential. As they continue to expand their impact and implement cutting-edge technology solutions, they’re seeking a detail-oriented professional to help drive their operational excellence.

Job Description

Take ownership of critical administrative operations in this dynamic role where you’ll directly impact student success through seamless coordination of educational services. As the primary point of contact between instructors and clients, you’ll leverage modern technology platforms to ensure smooth operations while maintaining high service standards. This position offers significant autonomy and growth potential, allowing you to apply your problem-solving skills and initiative in meaningful ways. You’ll work with industry-standard software solutions including Salesforce and Quickbooks, while contributing to marketing initiatives that help expand our educational impact.

Responsibilities

Serve as the primary point of contact for client and instructor communications via email, text, and phone
Orchestrate seamless scheduling of educational sessions and maintain efficient calendar management
Take ownership of real-time problem-solving for logistics and scheduling challenges
Process financial transactions and maintain accurate bookkeeping records
Execute targeted email marketing campaigns and manage social media presence
Coordinate supply chain management and inventory control
Navigate multiple software platforms including Salesforce, Quickbooks, and MindBody Online
Provide proactive support for instructors and clients during service delivery
Implement and maintain efficient administrative processes with minimal supervision
Respond immediately to new customer enquiries received either through our website or via phone
Assist in onboarding and offboarding staff
Process payroll through ADP and manage staff and taxing agencies
Provide montlhy reports on sales data including client/staff gains and losses

Requirements

3-5 years of proven administrative experience in a client-facing role
Exceptional English communication skills with a focus on professional correspondence
Demonstrated proficiency in Quickbooks and Salesforce
Track record of independent problem-solving and proactive decision-making
Strong customer service orientation with a focus on positive outcomes
Experience managing multiple priorities in a fast-paced environment
Professional home office setup with reliable high-speed internet connection
Quiet, distraction-free work environment
Ability to maintain consistent availability during Pacific Time business hours
Experience with educational or service-based organizations preferred