Offer summary

Qualifications:

Excellent English communication skills with a professional phone presence., Proven track record in customer service or sales support roles., Strong organizational skills with keen attention to detail., Proficiency with CRM systems and general business software..

Key responsibilities:

Serve as the first point of contact for new customer inquiries and leads.

Coordinate between customers and finance managers to facilitate deal progression.

Manage and track customer documentation, including financial verification materials.

Execute follow-up campaigns with prospective customers.

Job description

This is a remote position.

Role Name: Sales Assistant & Customer Experience Coordinator

Schedule: Monday to Friday, 9 am to 6 pm, with 1 hour of unpaid break | Canada (Pacific Daylight Time)

Paid hours per week: 40 hours

Client Overview

Join a rapidly growing automotive enterprise that’s revolutionizing the vehicle purchasing experience. Our client combines traditional automotive sales excellence with modern financing solutions to create seamless customer experiences. With an established track record of success and exciting expansion plans, this represents an opportunity to join a dynamic organization at a pivotal growth moment.

Job Description

We’re seeking a detail-oriented Sales Assistant & Customer Experience Coordinator to serve as the vital link between our sales team and customers. In this role, you’ll be instrumental in managing the complete customer journey, from initial contact through to vehicle delivery. This position offers significant growth potential, including opportunities to transition into direct sales roles and expand responsibilities across multiple business ventures. You’ll work directly with the business owner and finance managers in a collaborative environment that rewards initiative and excellence through performance incentives.

Responsibilities

Serve as the first point of contact for new customer inquiries and leads
Coordinate seamlessly between customers and finance managers to facilitate deal progression
Manage and track customer documentation, including financial verification materials
Orchestrate smooth vehicle delivery scheduling and coordination
Execute follow-up campaigns with prospective customers
Maintain detailed records in the company’s CRM system
Process critical data entry and documentation with high accuracy
Support sales operations through various administrative and clerical duties
Contribute to process improvement initiatives based on customer interaction insights