Offer summary

Qualifications:

More than 5 years of experience in a Help Desk Technician role., Strong proficiency in Microsoft 365 administration and Active Directory management., Hands-on experience with Windows 10/11 desktop administration and knowledge of networking fundamentals., Excellent customer service and communication skills, with a basic understanding of cybersecurity best practices..

Key responsibilities:

Respond to and resolve incoming support requests via phone, email, and ticketing system.

Diagnose and troubleshoot hardware, software, and networking issues.

Provide remote support to users and maintain IT documentation and user guides.

Assist with onboarding new users and coordinate with other IT teams for complex issues.

Job description

This is a remote position.

Job Overview

We’re looking for a proactive and technically skilled AU Help Desk Technician to join our IT support team. In this role, you’ll be the first point of contact for end users, helping to resolve technical issues, configure systems, and maintain IT infrastructure. If you’re passionate about technology, enjoy solving problems, and thrive in a collaborative environment, this is a fantastic opportunity to make a meaningful impact while developing your career.

Job Description

As an AU Help Desk Technician, your primary responsibilities will include:

Respond to and resolve incoming support requests via phone, email, and ticketing system.
Diagnose and troubleshoot hardware, software, and networking issues.
Provide remote support to internal and external users using support tools and techniques.
Install, configure, and maintain software, operating systems, and IT tools.
Monitor IT systems and escalate issues as needed to ensure continuous performance.
Maintain and update IT documentation and user guides.
Assist with the onboarding of new users, including training on basic IT and cybersecurity practices.
Coordinate with other IT teams to resolve complex or escalated issues.

Requirements

Essential Skills & Experience

More than 5 years of relevant experience in a Help Desk Technician role.
Experience working for an Australian Client/Business is a plus.
Strong proficiency in Microsoft 365 administration and Active Directory management.
Hands-on experience with Windows 10/11 desktop administration.
Knowledge of Windows Server administration and networking fundamentals.
Familiarity with Fortigate firewall configuration and endpoint security tools (e.g., SentinelOne).
Experience using remote support tools to troubleshoot and resolve issues.
Excellent customer service and communication skills, with the ability to explain technical solutions clearly.
Strong problem-solving skills with the ability to work independently.
Basic understanding of cybersecurity best practices and user training.

Preferred Qualifications

Prior experience managing or supporting MFC (multi-function center) systems.
Certification in IT support or systems administration (e.g., CompTIA A+, Microsoft Certified, etc.).
Experience with IT documentation and knowledge management platforms.

Benefits

Permanent Work-from-home setup
Company-provided equipment
Secondary WiFi Modem
21 Leave Credits - Leave benefits begin on Day 1.
100% conversion of UNUSED leave credits
HMO on Day 1
13th Month Pay
Grab Voucher every month
Birthday Gift
Loyalty Gift
Christmas Gift
Work-Life Balance
Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.