Accounts Receivable Analyst (US Eastern Time)

Accounts Receivable Analyst

Ding is the world’s leading universal top-up service. Founded in 2006, Ding was born from seeing something that wasn’t there. More than 80% of the world’s 5 billion mobile phones are now prepaid – and growing. We believe mobile phones can change lives and we want to improve people’s lives by helping those with less gain access to more.

Ding is headquartered in Dublin, Ireland, and has employees working across the world!

We are proud of our culturally diverse team of more than 200 employees, all with unique personalities who support our commitment to delivering cutting-edge, potentially life-changing technology to developed and emerging markets alike.

Our aim is to build and run the safest, simplest, most effective and convenient top-up technology, in partnership with the best operators and platforms. We’ll continue to spread joy across the globe helping people everywhere to send little bytes of happiness to their loved ones, keeping our customers connected to their families and friends. Now more than ever we realise the importance of keeping in touch and here at Ding we believe a little goes a long way.

We're always on the lookout for talented people who embody our core values:

• We are Customer Curious
• We are Thinkers, Linkers & Doers
• We Work Better Together
• We Seek Out that Spark

Job overview:

We have an exciting opportunity for an experienced accounts receivable analyst to join our Financial Operations team. Reporting to the AR Manager the successful candidate will be part of Ding’s Accounts Receivable Team.

You will be working remotely as part of a wider global team supporting the Americas region and be fluent in English with great communication skills. You will be working in a fast-paced environment which will require excellent attention to details.

Responsibilities & Duties:

• Process daily funding of customer accounts and application of cash receipts.
• Manage and issue customer Statements of Account on a regular basis.
• Collaborate and effectively communicate with customers to resolve payment issues, disputes, and overdues.
• Reconcile customer accounts to ensure accuracy and completeness.
• Monitor customer compliance with credit limits and payment terms.
• Maintain up-to-date AR aging and proactively manage overdue balances.
• Perform daily monitoring and analysis of health check reports.
• Provide support across the AR team as needed.
• Assist with monthly financial close activities.
• Handle ad-hoc duties and reporting requirements as assigned.

Key Competencies

·        Problem-Solving: Able to identify root causes and propose practical solutions for billing and payment issues.

·        Analytical Thinking: Comfortable working with data to identify trends or discrepancies in AR.

·        Collaboration: Works well with internal and external stakeholders to ensure smooth AR processes.

·        Adaptability: Comfortable in a dynamic, fast-paced, and evolving environment

Qualifications & Experience:

• College degree in Finance, Accounting, or related field
• Minimum of 2 years’ experience in Accounts Receivable or Credit & Collections, preferably within a multinational or shared services environment.
• Fluency in both English (written and verbal).
• Excellent oral and written communications skills - position requires routine interaction with staff across the organisation and external customers.
• Demonstrated experience with customer interaction and issue resolution.
• Ability to synthesize large amounts of financial data with the highest degree of accuracy.
• Strong attention to detail with excellent organizational skills.
• Comfortable working under pressure to meet deadlines.
• Proficient in Microsoft Excel (advanced level preferred).
• ERP system experience required; familiarity with Microsoft Dynamics 365 Business Central is a strong plus.
• Self-starter with proven ability to work independently and collaboratively within a team.

Ding’s recruitment privacy notice is available at https://www.ding.com/recruitment-privacy-notice