Offer summary

Qualifications:

Proven track record of STRIVE values: Service, Tenacity, Responsibility, Integrity, Versatility, and Entrepreneurship., Strong desire to help customers and resolve issues with empathy and active listening., Excellent oral communication skills and a positive, enthusiastic attitude., Prior customer service or troubleshooting experience preferred..

Key responsibilities:

Assist potential customers in understanding and purchasing products and services.

Resolve customer issues related to products and services through troubleshooting.

Document customer interactions and issue resolutions using client-specific tools.

Respond to inbound customer inquiries via phone, email, and text while maintaining product knowledge.

Job description

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

Qualifications:

Proven track record of ALL of the following STRIVE values:

[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship

Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customer service/troubleshooting experience preferred

Responsibilities:

Assist potential customers in understanding and purchasing products and/or services
Assist customers in resolving potential product or service related issues
Troubleshoot technical issues that are related to products and services
Identify root cause of inquiries by asking probing questions to determine the best solution
Use client-specific tools to research inquiries, document customer interactions, and issue resolutions
Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems
Maintain required product and service knowledge to deliver best in class service
When needed, serve as a knowledgeable, thoughtful sales consultant for customers

Salary & Benefits:
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Salary & Benefits:

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.

#LI-LP1

#LI-Remote

Required profile