HCM Programmer Analyst

*This is a remote first position with an annual salary range of 90k-100K*

Key Responsibilities:

Role Requirements:

• Application Development: Design, develop, and maintain HCM applications using various programming languages and tools, including SQL, JavaScript, and PowerBI.
• System Integration: Collaborate with business analysts and other developers to integrate HCM systems with other enterprise applications.
• Requirements Gathering: Work closely with stakeholders to gather and analyze requirements, translating them into technical solutions.
• System Configuration: Configure and maintain UKG Pro WFM systems to meet business requirements, including Timekeeping, Accruals, Scheduling, Data Hub, and Time Clocks.
• Project Management: Lead and manage HR technology projects, ensuring timely completion of deliverables and effective communication with stakeholders.
• Stakeholder Collaboration: Work closely with HR teams, business partners, and IT to develop, implement, and maintain enterprise systems, policies, and procedures.
• Troubleshooting: Identify and resolve technical issues related to HCM applications, ensuring minimal disruption to business operations.
• Testing and Quality Assurance: Develop and execute test plans to ensure the quality and functionality of HCM applications.
• Documentation: Create and maintain comprehensive documentation for application development processes, configurations, and user guides.
• Continuous Improvement: Stay updated on industry trends and best practices, implementing enhancements to optimize system performance and user experience.
• Report Writing: Develop and maintain reports using PowerBI, SQL, and JavaScript to support data-driven decision-making.

Support and Mentorship:

• Act as a consultant to help programs optimize applications for their unique operational contexts.
• Collaborate with department heads, program leadership, and IT leadership to identify and address technology application support needs.
• Offer ongoing support and coaching to staff, fostering a culture of continuous learning.

Partnerships:

• Adopt a customer service focus mindset and implement across team
• Partner with Payroll, HR, and IT teams to support the use and optimization of HCM systems
• Work with Programs and Operations on SCO corporate projects and initiatives
• Work with customers to identify areas for improvement
• Work with Applications and Project Management Teams and IT leadership to establish Project Management best practices, policies, and procedures.

Reporting Responsibilities:

• Work with Senior managers to develop KPI (Key Performance Indicators) reporting process. Reports will be provided weekly and monthly
• Provide weekly status reporting on application support, projects, and wide-spread incidents
  • Complete Incident forms where appropriate

Perform other professional responsibilities and special projects as assigned by supervisor.

HCM Programmer Analyst Competencies:

Technical Proficiency and Application

• Ability to quickly learn new software and systems and apply this knowledge to solve programmatic challenges.
• Understanding of basic IT infrastructure and how software applications integrate within it.

Communication and Stakeholder Engagement

• Excellent verbal and written communication skills to clearly convey complex technical concepts to non-technical audiences.
• Skilled in proactive communication that seeks to anticipate needs, questions, or issues that may arise and address them upfront.
• Ability to engage with and collaborate effectively with various stakeholders, including IT professionals, program staff, and external partners.
• Skilled in acting as a liaison between technical and non-technical teams to ensure clear understanding and alignment of objectives.

Analytical and Problem-Solving Skills

• Strong analytical abilities to inform decisions and improve training programs and processes through data.
• Proficiency in identifying, diagnosing, and solving complex problems related to technology use and training.
• Capability to evaluate the effectiveness of training initiatives and implement data-driven enhancements.

Qualifications & Skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience). 
• 5+ years of experience in development and support of HCM Systems.  UKG experience preferred.
• Strong understanding of enterprise applications, databases, and IT infrastructure. 
• Proficiency in SQL, JavaScript, and PowerBI. Experience with system integration and troubleshooting.

• Strong understanding of software deployment processes, and best practices. 
• Excellent problem-solving, analytical, and decision-making skills. 
• Strong leadership and team management capabilities. 

• Ability to effectively communicate technical concepts to non-technical stakeholders. 

• Strong interpersonal skills and ability to build relationships with internal IT team members and business stakeholders. 
• Flexibility to adapt to changing business needs and technological advancements. 

• Familiarity with health care or health care related organizations
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Demonstrated business savvy to work effectively with others to achieve key business and technology goals.

• This is a remote-first position and requires an elevated level of self-discipline, virtual collaboration, and communication.