IT Systems Analyst Specialist Sr - ServiceNow

PRIMARY PURPOSE: To lead the business analysis efforts for ServiceNow implementations; to review, analyze and document internal and client user needs; and to provide mentorship and leadership within the ServiceNow team .

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Leads the requirements management efforts for large projects to include new client implementations and large strategic projects; devises and executes a requirements management plan for assigned projects; and takes ownership of the business analysis role throughout the project.
• Identifies and understands stakeholders; initiates and facilitates meetings and discussions with stakeholders as appropriate.
• Works with project managers, project requestors, operations, business representatives, IT representatives and clients to ensure complete understanding of software requirements; provides business related IT knowledge to clients and business representatives during the requirements management process.
• Produces project requirements documentation, including written documents, process diagrams, report mock-ups, wire frames and other documentation as required, using standard templates.
• Meets deadlines and manages work to timelines.
• Mentors team members.
• Ensure the accuracy, integrity, and reliability of the CMDB. This involves managing and maintaining the database, including creating, updating, and retiring configuration items (CIs), establishing and enforcing policies, auditing data, and integrating with other IT systems

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree required; major in computer science field preferred.

• Certified System Administrator (CSA) a plus   
• ITIL Foundation Certification preferred

Experience:

Six (6) years of related experience or equivalent combination of education and experience required.

• 4+ years of process definition and documents, developing requirements documentation, and project artifacts
• Working knowledge of ServiceNow and ITIL required
• Knowledge of IT Infrastructure is preferred 
• Ability to lead meetings, and conduct calls with stakeholders from all levels within the organization as a representative of the ServiceNow platform and team  

Skills & Knowledge

• Strong knowledge of third party administration/claims management business and technology a plus
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Self motivated
• Ability to work in a team environment
• Ability and willingness to take initiative
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.