Associate Manager, Training & Communications, HOKA NA Retail

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 

Job Title: Associate Manager, Training & Communications, HOKA NA Retail

Reports to:  Senior Director, HOKA, Retail NA

Location:  US Remote

Interested applicants must reside in one of the following approved states:

California, Colorado, Connecticut, Florida, Georgia, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, Texas, Virginia, Washington, Wisconsin

The Role

The Associate Manager of Retail Training and Communications for HOKA North America is responsible for leading all training and communication initiatives for our HOKA retail teams across the region. This role involves adapting global resources to ensure regional relevance and supporting the North America Operations Manager in maintaining operational compliance and audit readiness. Acting as the key liaison between the corporate office and the field retail teams, you embody the company’s values, offering high-level support and fostering a positive, collaborative environment. You collaborate cross-functionally with key stakeholders to continuously refine communications and training programs that align with business needs, cultivating a culture of trust and accountability within the HOKA Brand.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact
The primary functions of this role, include but are not limited to:

• Corporate and Team Collaboration: Partner cross-functionally with key stakeholders to develop impactful communications and training programs for North America HOKA retail teams. Actively gather feedback from the field to continuously improve communication effectiveness 

• Effective Communication Strategies: Lead the development and execution of communication strategies that enhance engagement from corporate to store level, ensuring alignment and consistent execution across all teams.  

• Field Advocate and Liaison: Act as the voice of the field, advocating for retail teams at all levels, while supporting the brand to ensure exceptional customer service across all stores. 

• Training and Knowledge Development: Implementing training processes in alignment with global HOKA resources, adapting content to ensure regional relevance and operational excellence. This may include creating regional-specific training materials as needed.  

• Employee Engagement: Monitor ENPS (Employee Net Promoter Score) and identify opportunities to enhance employee engagement and satisfaction.  

• Customer Service Excellence: Collaborate cross-functionally to foster a culture of high-level customer service, incorporating soft skills training to deliver pinnacle in-store experiences. 

• Program Implementation: Support the rollout of new programs and initiatives within the HOKA brand, ensuring training materials are clear, concise, and accessible for a wide audience.  

• Corporate Event Leadership: Plan, organize, and lead regional retail conferences – both in-person and virtual - while gathering input on key focus areas and initiatives. 

Who You Are

• Communication Expertise: The ability to craft and deliver clear, engaging messages across various platforms (written, verbal, presentations), ensuring alignment and understanding across corporate and retail teams. 

• Training and Development: Strong experience in designing, localizing, and delivering training programs that meet both global standards and regional needs, ensuring that retail teams are equipped with the knowledge and skills they need. 

• Cross-Functional Collaboration: Proven ability to work effectively with different departments and stakeholders to drive initiatives, gather feedback, and ensure alignment with business goals. 

• Project and Time Management: The ability to manage multiple projects simultaneously, prioritize tasks, and adapt to changing needs in a fast-paced environment. 

• Operational and Compliance Knowledge: A solid understanding of retail operations, compliance standards, and audit processes, with the ability to ensure teams operate at high standards. 

• Customer Service Focus: A dedication to promoting a culture of high-level customer service, ensuring that training and communication strategies align with the brand’s values and enhance customer experiences.
• Problem Solving and Conflict Resolution: Strong problem-solving skills with the ability to mediate conflicts, find solutions, and maintain a positive work environment.  

We’d love to hear from people with

• 3-5 years of experience in retail training, communications, or retail operations, preferably within the footwear, apparel, or sporting goods industries. 

• Experience in cross-functional collaboration with corporate teams, field teams, and key stakeholders to drive training and communication initiatives. 

• Proven experience in developing and delivering training programs, both in-person and virtually, with a focus on engagement and operational excellence. 

• Strong background in communication strategies, including the creation of video, slide decks, and other multimedia content to support learning and engagement. 

• Experience in event planning and coordination, such as leading virtual conferences, team meetings, or regional retail events. 

What We'll Give You

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - No matter what financial goals our employees have set, we want to help them get there. Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Sometimes we need time away to be with family, focus on our health or just simply recharge. Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras
• Growth and Development - Deckers Brands was built on the idea of pursuing passion. That’s why we offer extensive opportunities and support for personal and professional development.
• Health and Wellness - There’s nothing basic about our comprehensive health and wellness programs and offerings. While at work and at play, we aim to support a healthy lifestyle.
   

$80,000 - $85,000

The salary range posted reflects the minimum and maximum target for new hire salaries for this role in our Goleta, CA location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.

Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants regardless of their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

#LI-FI1