Offer summary

Qualifications:

Bachelor’s degree in Computer Science, Computer Engineering, Data Analytics, or related field., 5 years of progressive experience in engineering-related occupations., Proficiency in SQL, Dot Net, Micro Services, and Mobile Device Management., Familiarity with tools like Splunk, New Relic, and ServiceNow..

Key responsibilities:

Support and troubleshoot critical technology issues in retail stores.

Collaborate with multiple teams to resolve production environment issues.

Develop and enhance automated tools to improve efficiency.

Create proactive monitoring and alerting for application issues.

Job description

Sr Retail Production Support Engineer - NIKE USA Inc. - Beaverton, OR. Support and troubleshooting of critical issues of all technology equipment within Nike and Converse retail stores. Collaborate and coordinate with multiple teams, practice other engineering disciplines to resolve issues that may arise in our retail technology production environment. Participate in a multi-disciplined, multi-facet team and accurately apply troubleshooting and technical skills and processes. Work together to help shape and ignite the retail support model. Assist in piloting new technologies and solutions for retail stores. Assist in continuously transforming the support model. Development and enhancement of automated tools to reduce manual effort and effective solutions. Serve as DevOps technical support and subject matter expert. Create proactive monitoring and alerting on application issues using Data Analytics tools like Splunk, New Relic and Signal Fx. Setting up Configuration, data, applications and driving end to end setup for new store opening program. Deploy releases using Jenkins to keep the server, Registers and PCs up to date for new stores. Develop and Support applications which Integrate with cloud-based systems for product feed, inventory feed and financial reconciliation. Telecommuting is available from anywhere in the U.S., except from SD, VT, and WV.

Must have a Bachelor’s degree in Computer Science, Computer Engineering, Data Analytics, Computer Hardware, Database, Software Engineering, IT, or Electronics Engineering and 5 years of progressive postbaccalaureate experience in the job offered or in a engineering-related occupation. Experience must include:

Dot Net

Micro Services

DHCP

Mobile Device Management

Splunk

New Relic

ServiveNow-ITSM

POS peripherals

Mainframes

Apply at www.Nike.com/Careers (Job # R-60142)

#LI-DNI

We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.

Required profile