Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What Is The Role

Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Practice Leaders are essential to the growth of our Services team of consultants and play an essential role in growing our practice to keep up with the increasing demand.

The Practice Leader will be a leader, coach, and strategic thinker with exceptional enterprise, commercial, and cross-functional skills who demonstrates high energy with strong people management experience. This individual will be responsible for building, developing, and managing a team of Elastic professional services consultants who work with customers to architect and implement Elastic solutions to drive customer business value from our products. You will play a key part in our Global Services practice growth, help develop standards, delivery practices, new methodologies and help our organization continually define methods and delivery excellence. The primary measurement of success for this role will be YOY growth in services revenue while consistently meeting utilization targets and customer satisfaction.

What You Will Be Doing

Complete Elastic training and internalize Elastic’s outcome-based services sales and delivery methodology.
Lead and grow the team of consultants for a specific technology practice/Region - responsible for managing, assisting, and mentoring consultants to meet their goals, performance, development, and other related needs
Coach, motivate, and train Elastic Professional Services team members and consultants to improve their knowledge, delivery quality, and efficiency by establishing strategic practice plans and operational practices (e.g., people, skill sets, processes, policies, and coaching) for existing and new services team members
Responsible for team enablement and annual skills assessment and development
Participate in resource planning and consistently evaluate the resource needs of the practice to align with the organization’s strategic goals.
Be an essential part of developing a strategy to grow the team through hiring and mentoring in anticipation of approaching delivery capacity or limited required skill sets.
Contribute to enhancing our delivery methodology, services practice, and industry Point of Views
Define standardization and compliance to global delivery practices
Partner with other Elastic Services leaders to ensure effective management, identification, and scheduling resource assignments and staffing levels for reporting consultants
Effectively partner with cross-functional leaders across Elastic to drive and contribute to key strategic Initiatives.

What You Will Bring

8+ years of consulting practice leadership experience including people management, practice strategy, and administrative experience
4+ years of consulting experience
Experience with managing large teams and giving and receiving constructive feedback
Demonstrated the ability with establishing and leading high growth practices
Highly collaborative and excels in a complex, matrixed environment
Professional Services Automation (PSA) experience
Bachelor’s degree in information technology or computer science or equivalent experience
MBA is a plus
Team player with strong interpersonal skills
Ability to thrive in a fast-paced, unpredictable environment

Leadership Qualities:

- PASSION: Passionate about Customer Success
- BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
- THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, a great storyteller
- URGENCY: Ability to move fast and drive business value and results
- TEAM PLAYER: A team player that everyone enjoys working with and has a generous heart
- TRUST: Trust the company’s core values
- ADAPTABLE: Excels in high levels of uncertainty and change

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$199,700—$315,900 USD

The typical starting salary range for this role in the select locations listed above is:

$239,800—$379,300 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Practice Leader

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