SBT is looking for a Sr. Technical Support Analyst to support our company’s rapid growth. This role will be responsible for providing consultative text and payment support to our customers. At a minimum the ideal candidate will need to be an energetic, persistent customer advocate and problem solver who can translate customer needs into a plan of action.
Job duties include handling elevated and high-priority customer requests within a fast-paced environment, managing issues in collaboration with technical partners to ensure adherence to service level agreements (SLA). The successful candidate will be detail-oriented, self-motivated, adaptable, and focused in a high-energy environment
Job SpecificDuties
The Sr. Technical Support Analyst will also be a key supporter of compliant texting, including:
Solutions by Text (SBT) was founded with the mission to deliver impactful conversational messaging and convenient payment solutions. Builton wireless carrier industry best practices, SBT is the only compliance-first provider of enterprise textingsolutions in themarket. More than 1,400 consumer finance organizations, including leading brands in auto finance, banking and lending, trust SBT to ensure convenient, effective, and compliant relationships with their millions of consumers. SBT is headquartered in Dallas, TX withremote teams and offices throughout the United States.
Solutions By Text (SBT) is changing the way highly regulated businesses engage, interact and transact with customers via their mobile devices. Since adding its first customer, SBT has quickly become the leading text provider to consumer finance companies and various other regulated industries. Recognized as part of the Inc. 5000 fastest growing companies as well as Best Places to Work, SBT continues to evolve and expand through the addition of great employees who desire an exciting, collaborative culture.
Solutions By Text is committed to promoting the values of diversity and inclusion throughout the business. Whether it is through recruitment, retention, career progression or training and development, we are committed to improving opportunities for people regardless of their background or circumstances.
Relativity
Threshold Brands
Commit
EcoVadis
Novocure