German + English Customer Care Specialist (Remote - Croatia)

Are you experienced in customer support and passionate about sustainability? Do you have a meticulous eye for detail and a knack for learning new tech tools quickly?

We're looking for one-of-a-kind team members for a one-of-a-kind energy company that wants people to use less energy with the help of smart tech solutions. Better for the customers, their wallets and the planet! Join us and become part of the change.

What You'll Be Doing

As a Customer Care Specialist on our team, you'll be the crucial link between the innovative, energy-saving technology and the customers who use it. You’ll support customers with general inquiries, billing and accounting issues, and app troubleshooting - using tools like Intercom and client’s internal backend system.

Here's how:

• Deliver world-class support via email, chat and phone - adapting to the friendly, helpful tone of voice.

• Empower customers by educating them about the products and services and resolving their issues proactively.

• Dig deep into problems, using your detail-oriented mindset to investigate and resolve complex queries.

• Keep learning, as smart home energy solutions evolve quickly and you'll need to stay current with product updates.

• Document everything—maintain accurate records of all customer interactions and feedback.

• Be the voice of the customer, sharing insights that can improve the products and service experience.

• Collaborate cross-functionally, working closely with other teams to improve processes and increase customer satisfaction.

What Makes You a Fantastic Fit

• Based in or near Zagreb, Croatia: Even though this position is remote, to ensure you master the necessary knowledge before you start working, you'll need to be able to attend a paid 5-week onboarding training in our Zagreb office.

• Language skills: Fluent in German (C1) and proficient in English (B2 or higher)—both written and spoken.

• Customer support experience: Minimum 1 year in a multichannel environment.

• Empathy & communication: You're compassionate, a great communicator, and can put yourself in others' shoes.

• Inquisitive, problem-solving mindset: Curious, analytical, and not afraid to explore multiple angles to find the best solution.

• Tech-savvy: You're comfortable using multiple software tools simultaneously, including different CRMs and ticketing systems. You master new tools with ease.

• Startup mentality: You understand that running an innovative, customer-driven product means embarking on a journey of constant change. You are willing to keep up with the learning and advance in your role every day.

• Interest in sustainability and tech: You care about moving the planet into a greener future through the power of smart home solutions.

What You Can Expect

• An employer that cares about your work experience

• An option to work from the comfort of home

• Standard work hours for a great work-life balance: 8 AM – 4 PM or 9 AM – 5 PM, Mon-Fri

• A stable and competitive income

• Additional vacation days based on tenure

• An opportunity to grow and develop in your career

• MultiSport membership option

• A truly great team by your side with a transparent and open work culture

Sounds good? We can't wait to meet you!