Offer summary

Qualifications:

At least 5 years of professional experience, with 1-2 years in accounts receivable, billing, or collections., Strong attention to detail and ability to manage a highly organized workflow., Excellent verbal and written communication skills in English., Familiarity with QuickBooks and ServiceTitan is a plus, but not required..

Key responsibilities:

Monitor and address AR email inquiries promptly to uphold customer service standards.

Follow up with customers regarding outstanding balances via email and phone.

Manage aging accounts while maintaining a professional relationship-focused approach.

Prepare periodic reports for management regarding accounts receivable metrics.

Job description

Job Title: Accounts Receivable Specialist
Location: Remote (PST Time Zone)
Salary Range: up to 1200 USD

Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (PST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

Sagan represents a fast-growing service company in the plumbing and construction industry, known for its commitment to excellent customer service, operational efficiency, and strong financial management. They seek a driven, detail-oriented Accounts Receivable Specialist to help optimize their billing and collections processes.

Position Overview:

The Accounts Receivable Specialist will play a critical role in strengthening the company's cash flow and customer experience by managing invoices, collections, payment reconciliation, and communication with internal teams. Reporting directly to the Controller, this individual will ensure billing accuracy, timely collections, and smooth collaboration with service teams.

Key Responsibilities:

Constantly monitor and promptly address AR email inquiries, to exemplify our core value of 'serving with urgency.'
Diligently follow up with customers regarding outstanding balances via email and phone.
Manage aging accounts while maintaining a professional, relationship-focused approach.
Research and resolve billing discrepancies and misapplied payments.
Partner with 3rd party services and our dispatch team to address client concerns that could delay payment.
Maintain clear and up-to-date records of communications and payment statuses.
Prepare periodic reports for management regarding accounts receivable metrics.

Qualifications:

At least 5 years of professional work experience, ideally in the US market, with a minimum of 1-2 years in accounts receivable, billing, or collections.
Demonstrated maturity, reliability, and self-sufficiency in managing tasks.
Strong attention to detail and ability to manage a highly organized workflow.
Excellent verbal and written communication skills in English.
Strong soft skills and a customer-first attitude, especially when handling sensitive collections communications.
Eagerness to learn and grow within the company.
Familiarity with QuickBooks and ServiceTitan is a plus, but not required -- training will be provided.
Comfortable using Microsoft Outlook, Microsoft Teams, and other internal communication tools.

Nice-to-Haves: