Offer summary

Qualifications:

Familiarity with ticket management tools like Jira or Linear is required., Exceptional written and verbal communication skills are essential., A proactive and solutions-oriented approach to problem-solving is necessary., Experience with data tools like Metabase is a bonus..

Key responsibilities:

Create, manage, and track tickets in Jira or Linear for cross-functional teams.

Participate in team meetings to align with product and engineering priorities.

Analyze and triage issues reported by the Customer Support team.

Coordinate with third-party data vendors to resolve data-related issues.

Job description

Luxury Presence is the fastest-growing digital platform for agents, teams, and brokerages. Our award-winning real estate websites, modern marketing solutions, and AI-powered mobile platform help agents attract more business, work more efficiently, and serve our clients. Since launching in 2016, Luxury Presence has been trusted by more than 11,000 real estate professionals, including over 20 Wall Street Journal Top 100 agents.

What You’ll Do

Create, manage, and track tickets in Jira or Linear on behalf of cross-functional teams.

Participate in team meetings to stay aligned with product and engineering priorities.

Analyze and triage issues reported by our Customer Support team.

Coordinate with third-party data vendors (e.g., LiveBy, Attom) to investigate and resolve data-related issues.

(Nice-to-have) Use data tools like Metabase to independently gather and analyze information to help resolve issues without heavy engineering involvement.

What We’re Looking For

Familiarity with ticket management tools (Jira, Linear, etc.) is required

Exceptional written and verbal communication skills.

A proactive and solutions-oriented approach to problem-solving.

Bonus: Experience with Metabase or similar analytics tools.

Requirements

Must be willing to work from 9:00 PM to 6:00 AM, Monday to Friday

Own a laptop or desktop

Have an internet connection that is at least 25 mbps

Have a valid government ID

Have an existing bank account or be willing to open one if hired

Required profile