Offer summary

Qualifications:

Experience with Total Ammunition Management Information System (TAMIS) and OIS-MC data exchanges., Strong analytical and troubleshooting skills with proficiency in user testing and regression testing., Excellent communication skills, both written and verbal, and proficiency in Microsoft Office Suite., Ability to work independently and collaboratively within an Integrated Product Team (IPT) environment..

Key responsabilities:

Provide Tier III Help Desk support to troubleshoot user-reported issues and escalate tickets as necessary.

Coordinate with developers to resolve application bugs and system inefficiencies.

Conduct user testing, regression testing, and maintain test documentation.

Create detailed test results and performance reports, including recommendations for process improvements.

Job description

Job Summary

We are seeking a Tier III Help Desk Technician to provide technical troubleshooting, user testing, and quality assurance for a critical defense logistics application. This position plays a key role in ensuring the stability and functionality of an inventory management system supporting military logistics operations. The ideal candidate will have a strong analytical mindset, a detail-oriented approach, and a solid understanding of inventory management and transactional data exchanges. This role works as part of an Integrated Product Team (IPT) to support daily production operations, improve test processes, and implement system enhancements.

As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisor(s), and staying focused on the assigned task including company meetings, and completing other tasks as assigned.

Responsibilities

Provide Tier III Help Desk support to troubleshoot user-reported issues and escalate JIRA tickets to third-party vendors as necessary
Coordinate with developers to help resolve application bugs and system inefficiencies
Conduct user testing, regression testing, and functional validation of system features and updates
Develop and maintain test scripts and Functional Validation Guides (Use Cases)
Monitor testing outcomes and assist in resolving application issues
Create and deliver detailed test results and performance reports, including lessons learned, corrective actions, and process improvement recommendations
Act as a subject matter expert on testing protocols, Help Desk procedures, and inventory management workflows
Recommend and support process improvements to increase system efficiency and reduce user errors
Assist in the development of Functional Validation Guides (FVGs), Test Plans, and Help Desk SOPs

Basic Qualifications

Experience with Total Ammunition Management Information System (TAMIS) and OIS-MC data exchanges
Familiarity with Supported Unit ammunition forecasting requirements
Proficient in user testing, regression testing, and test documentation
Strong analytical and troubleshooting skills
Ability to work independently and within a collaborative IPT environment
Excellent communication skills—both written and verbal
Proficiency in Microsoft Office Suite (Excel, Word, etc.)
Must be a U.S. Citizen
If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered

Preferred Qualifications

Knowledge of USMC ammunition inventory processes and related Warehouse or Inventory Management Systems (WMS/IMS)
Background in supply chain, logistics, or defense operations
Experience with process improvement methodologies
Prior experience in government or DoD IT environments

Company Summary

Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.

VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

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