Offer summary

Qualifications:

Bachelor’s degree or equivalent experience preferred., Experience in program support, student exchange programs, or non-profits is preferred., Familiarity with U.S. Department of State regulations regarding J-1 visa and exchange programs is strongly preferred., Strong computer skills, particularly in Microsoft Suites and social media content management..

Key responsibilities:

Provide timely support and resolution to inquiries from participants, host families, and Local Coordinators.

Design and implement action plans for resolving escalated issues in compliance with regulations.

Track, analyze, and report on data to identify trends and support program improvements.

Oversee program logistics and support recruitment through targeted social media and outreach efforts.

Job description

Program Support Manager

Type of Position: Full Time
Start Date: ASAP
Hours: Full time 40+ hours/week
Location: FULLY Remote
Compensation: $59,000

About Greenheart:

In 2025, Greenheart celebrates 40 years of cultural exchange! Greenheart International facilitates cultural exchange programs for students and adults to work or study in the USA or abroad. Our mission of connecting people and planet to create global leaders drives all that we do at Greenheart Exchange (programs in the USA) and Greenheart Travel (programs outside the USA). Our unique set of programs and initiatives foster cultural exchange, environmentalism, volunteerism, and personal development.

Greenheart International is a 501(c)(3) nonprofit committed to creating a more peaceful and sustainable global community.

Summary:

The Program Support Manager is responsible for resolving on-program needs in collaboration with Local Coordinators (LCs) and Field Leadership as needed. This includes taking an active role in mediation among stakeholders, troubleshooting issues and overall support of participants, host families and LCs on the Greenheart J1 High School program, Grants FLEX/YES, and short-term inbound exchange programs. In addition, Program Support Managers will be responsible for data tracking, correspondence with program stakeholders (international partners, participants, LCs, host families, schools, health care providers, etc.) and other administrative duties within the program support department. Program Support Managers will also be responsible for ensuring program quality and compliance with Greenheart and US Department of State (DOS) rules and regulations.

Requirements, qualifications and skills:

Bachelor’s degree or equivalent experience highly preferred.
Experience in program support, student exchange programs, or non-profits preferred.
Familiarity with U.S. Department of State regulations regarding J-1 visa and exchange programs strongly preferred.

Build and maintain relationships with key stakeholders through networking and relationship management, online and in-person.

Confident in public speaking and delivering presentations to various stakeholders.
Professionalism – approaching others with consideration, tact, compassion and willingness to listen and understand
Adaptability – being flexible and able to adjust to changes in the work environment, processes and approach
Computer Skills: Microsoft Suites (Word, Outlook, Excel, SharePoint, Teams)
Skilled in creating and managing social media content for outreach and recruitment purposes.

Responsibilities:

Provide timely support and resolution to participant, host families, and Local Coordinator (LC) inquiries and concerns.
Design and implement action plans for resolving escalated issues in line with Greenheart and DOS regulations.
Ensure program activities comply with U.S. Department of State regulations and internal policies, including validation, documentation, and incident reporting.
Track, analyze, and report on participant, host family, and LC data to identify trends, inform decision-making, and support program improvements
Provide clear, timely communication and training to stakeholders including participants, host families, field staff, schools, and international partners.
Oversee program logistics such as travel coordination, documentation, internal procedures, and support for Greenheart events and office functions.
Support recruitment and community engagement through targeted social media content, digital campaigns, and outreach efforts in collaboration with field staff.
Represent Greenheart at conferences and external meetings, build relationships with stakeholders, and deliver presentations to promote program understanding and support.
Other duties as assigned

Benefits:

Full-Time position with benefits
Working remotely
Travel incentives
Work with a purpose and impact

Compensation:

$59,000

To Apply:

Sounds like the perfect fit? Tell us WHY by clicking “Apply Now.” A cover letter is required for your application to be considered.

Due to the number of applications processed, we ask that you do not call Greenheart International regarding this position. All qualified applicants will be contacted.

Greenheart International is an Equal Opportunity Employer that does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. veteran.

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