Director of Research & Development

Job Description: 

COMPANY

Member Solutions, part of Constellation Software (TSX: CSU), is a leader in billing and member management solutions for membership-based businesses across the United States and Canada. With over 30 years of expertise, we serve hundreds of martial arts studios and support fitness facilities, gymnastics clubs, dance studios, shooting ranges, and more.

At Member Solutions, we don't just provide software. We live by our unique ‘software for life’ philosophy. It’s a commitment to our clients for life. We believe in building long-term partnerships, genuinely understanding their businesses, and empowering them to create stronger communities, one member at a time. As a Client Success Manager, you will be at the forefront of this mission.

Our software products and managed billing services help businesses streamline operations, ensure timely and accurate invoicing and collections, and maintain compliance with relevant laws and regulations.

As a remote-first company with deep roots in Pennsylvania, Member Solutions is rapidly expanding across North America. This growth presents exciting career opportunities for those ready to scale with us.

HOW WE WORK

We like operating at full throttle in a collaborative group of startup veterans and novices who debate the right way to do things and are empowered to take smart risks, find brilliant solutions, and build things that better the well-being of our customers and theirs. We’re doing our best work ever, learning from our mistakes, improving on our successes, and finding abilities we didn’t know we had for using sophisticated logic and business intelligence to make bedrock business principles accessible and intuitive to small and enterprise businesses alike.

WHAT YOU’LL DO

Member Solutions is seeking a strategic and proactive Director of Research & Development to lead our engineering and product delivery efforts. Reporting directly to the Group CTO, this role will require a hands-on, action-oriented leader who can drive innovation and execution across multiple development teams.

You will be responsible for shaping the overall development strategy, improving engineering processes, and fostering a high-performance culture focused on delivering customer-centric, scalable, and high-quality software solutions. Your leadership will influence not only day-to-day engineering execution but also long-term technology planning and cross-functional collaboration across Product, QA, DevOps, and Design.

• Lead software development team daily to deliver timely releases for features, enhancements, and fixes for Member Solutions’s suite of software applications
• Implement efficient processes, scalable tools, and resource allocation to achieve a high level of productivity
• Work closely with other company leaders to maintain a solid understanding of the impact of specific software releases at all levels of the business and client base
• Partner with Product, QA, DevOps, and Design teams to ensure alignment across all functions in planning, scoping, and executing software initiatives
• Provide guidance to the development team to facilitate positive and effective communications throughout the company
• Coordinate staff activity to accomplish objectives for specific projects
• Plan and execute staff development activities and training
• Actively participate in daily stand-ups, as well as prioritization and ticket grooming sessions as necessary to effect on-time and impactful software releases
• Report weekly to the management team regarding work in progress, timelines, updates, staffing issues, and/or obstacles to on-time releases
• Forecast and adhere to an annual budget
• Collaborate with management, subject matter experts, and the development team to establish the company’s technical vision and analyze trade-offs between usability and performance needs
• Encourage and promote team best practices (Unit Testing, Code Reviews, Adherence to ticketing procedures, etc.)
• Other duties as assigned

WHO YOU ARE

• Bachelor’s degree in business, computer science, engineering, or a related field.
• 5+ years of hands-on experience successfully managing all aspects of a development team that designs and delivers software products and services
• An acute ability to analyze, understand and enact change to the Agile Development process
• Familiarity with at least some of the following technologies: NET, SQL, HTML, and JavaScript
• Knowledge of B2B SaaS environments, preferably serving the small business market, is required
• Ability to determine the length and difficulty of tasks and projects through proper planning
• Strong desire to continue technical learning by expanding knowledge, learning, and adapting to new tools and technologies

• Ability to communicate effectively in writing and verbally as appropriate for the needs of the audience
• Proficiency with Microsoft Office (Word, Excel, PowerPoint), webinar tools, and Internet-based systems and programs

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More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals.  Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa.  Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.