Offer summary

Qualifications:

Fluent in German (at least C1) and good communication skills in English., Experience in finance or customer service is a plus., High degree of accuracy, quality, and service orientation., Good organizational skills and ability to work independently or in a team..

Key responsibilities:

Respond to customer inquiries through telephone and written communication.

Resolve customer issues and provide solutions while adhering to quality standards.

Verify customer orders and manage post-processing as needed.

Participate in projects aimed at improving processes and achieving company goals.

Job description

Every day, our teams innovate in the financial world. We work together to work smarter and make a difference at the same time. We focus on diversity and inclusion and give everyone on the team a voice. And we celebrate our success together. If you want to make a difference in the fintech industry, we would like to know from you: Are you FIS?

We are currently looking for an experienced Financial Services Account Associate Specialist with German to support the Client Services team for our location in Poznan.

About the team:

The Client Delivery Group – Client Services in Frankfurt is responsible for the customer service of customers from Germany and Austria for one of the largest asset managers globally.

About your role:

The telephone and written answers from everyday to complex inquiries of our customers and consultants.
Responding to our customers' problems and finding solutions.
Compliance with quality standards, possible control function.
Verification of customer orders and, if necessary, corresponding post-processing.
Escalation of difficult issues and complaint management.
Participation in projects to implement the company's goals and improve certain processes.

What you bring:

Languages: Fluent German (at least C1) and good communication skills in written and spoken English
experience in finance or customer service (nice to have)
high degree of accuracy, quality and service orientation
Independent and team-oriented work to achieve set deadlines
Good organizational skills and high resilience without losing focus on the customer

What we offer you:

Working in an international company, alongside international colleagues.
Being a part of an innovative and entrepreneurial environment of a growing department and team.
Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
Development opportunities by using the company's on-line training database and LinkedIn Learning.
Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowledge of capital markets, English language).
Unique working atmosphere (team integration meetings, friendly working environment, support of experienced employees).
Opportunity to get involved in social projects and local initiatives.
Language courses.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Required profile