Offer summary

Qualifications:

3+ years in audience development, CRM, or community growth, ideally in a multi-sided marketplace., 7+ years in UX research or usability testing with a proven impact on product development., Experience with tools like Figma, Google Analytics, and User Interviews., Strong understanding of marketplace dynamics and ability to synthesize UX research into actionable strategies..

Key responsibilities:

Develop and execute segmentation strategies for user onboarding and engagement.

Lead user research and usability testing to enhance customer and provider experiences.

Collaborate with cross-functional teams to improve product features and user journeys.

Serve as the voice of users in product planning and facilitate feedback loops for continuous improvement.

Job description

Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add a UX & Community Manager to our team!

LOCATION: Fully Remote

REPORTS TO: Director of Product Design & UX

PAY: $110,000 - $120,000/ salary

CORE RESPONSIBILITES:

REQUIREMENTS:

Marketplace Audience Strategy

Develop and execute segmentation strategies for pet parents and service providers to personalize onboarding, engagement, and retention campaigns for the community of users.

Manage user engagement and lifecycle marketing initiatives across both sides of the marketplace (email, push, SMS).

Build robust audience personas and cohorts based on behavioral, geographic, and service usage data.

Collaborate with Product, Marketing and Ops to activate regional growth strategies and improve supply-demand balance.

UX Design & Usability Research

Lead user research and usability testing for both customer and provider experiences.

Collaborate with product and design to improve search/discovery flows, booking experiences, onboarding, and profile management.

Translate audience insights into UX improvements and journey maps tailored to multi-sided user paths.

Drive A/B and multivariate testing to validate feature changes and messaging strategies.

Design new or augmented features and manage the creation and maintenance of prototypes of the product in Figma.

Cross-Functional Collaboration

Serve as the voice of both pet parents and providers in product planning and roadmap prioritization.

Facilitate feedback loops between marketplace users and internal teams to drive iterative improvements.

Align with operations and support teams to identify friction points and design scalable, user-centric solutions.

Qualifications

Experience & Technical Skills

3+ years in audience development, CRM, or community growth—ideally within a multi-sided marketplace.

7+ years in UX research or usability testing, with demonstrated impact on product development.

Experience with tools like Figma, Google Analytics, Type form, User Interviews, Lookback and Segment.

Solid understanding of marketplace dynamics, including trust, supply activation, and churn reduction.

Ability to synthesize UX research and analytics into actionable product and marketing strategies.

Mindset & Leadership

User-Obsessed: Deep empathy for users on both sides of the marketplace.

Strategic Collaborator: Able to navigate cross-functional priorities and balance user and business needs.

Analytical & Experimental: Data-informed decision-maker with experience running experiments and iterating fast.

Mission-Aligned: A love for pets and a desire to elevate the standard of care through technology.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.

At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?

Required profile