Director, Client Operations | Remote, USA

This position can be hired remotely anywhere within the U.S.

The Director of Client Operations is responsible for driving the overall productivity and effectiveness of the sales organization, leading a high performing team, delivering a world class client experience, and driving continuous improvement in how Optiv does business.  The Director of Client Operations may be involved with analysis, planning, reporting, process optimization, pricing, sales training, compensation, financing, mergers and acquisitions, business system strategy and other operational functions as needed.  Additionally, this position will manage some combination of new business, renewal, or services support teams, as well as analysts and sales trainers.

How you'll make an impact

• Business Systems Strategy ownership
• Key business representative that partners with IT for IT governance, backlog prioritization and UAT.
• Translate company priorities/goals to actionable strategic plans for operations teams and measure results.
• Lead the execution of pricing strategy plans with respective teams to maximize profitability.
• Drives continuous improvement of process, systems and training
• Establishes guiding principles for when to automate, change a system, deploy a new system
• Develops business cases, ROI statements, or cost benefit analysis as needed
• Early adopter of newly deployed sales tools and operations processes.
• Develop executive level reporting packs and communication cadences for key initiatives
• Establish predictable business rhythms, reports and metrics for measuring, reviewing, and improving Sales organizational performance
• Responsible for organizing financial modeling and statistical studies for the Sales department
• Act as an audit point in all forecasting, pipeline, and opportunity review activities.
• Provide an independent assessment to Sales leadership regarding health and viability of commits, pipeline, and opportunities, as well as individual reps in the field.
• Implement enabling technologies and tools for the Sales team, including Salesforce.com
• Coordinates sales forecasting, planning and budgeting processes
• Supports the equitable assignment of quotas
• Identifies opportunities for sales process improvement and drives to develop and rollout new/optimized processes and policies
• Proactively identify ongoing learning gaps and develop plan to address.
• Provide all levels of management for COS team including, hiring, training, evaluating and leadership.
• Partner with operations to monitor and improve efficiency between Sales and Purchasing Operations/Consulting Service Operations/Pricing.
• Provide “411” like services for all Sales questions and escalations (email & phone.
• Support and successfully contribute to Ad Hoc projects.
• Will manage, mentor and guide a team

What we're looking for

• 8-10+ years of experience in sales or operations.
• 5+ years of experience managing sales or operations teams
• Strong team player with ability to develop effective working relationships across cross-departmental teams: Sales, Operations, Finance, Marketing and IT.
• Proactive, self-starter with drive to build first class operations and infrastructure with the ability to work with minimal direction
• Exceptional verbal and written communication skills, organizational abilities, and proven attention to detail.
• Ability to initiate process improvement plans and drive for change.
• Strong work ethic and sense of responsibility.
• Must be highly motivated and flexible to work effectively in a fast-paced environment.
• Experience with CRM (Salesforce).  This includes, but not limited to, processing orders, generating quotes, partner management, territory management and data remediation efforts.
• Strong database and MS – office skills. Ability to learn systems quickly with little or no guidance.
• Flexible to working extended hours per business requirements.
• Ability to travel throughout North America as needed.

What you can expect from Optiv

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

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