Offer summary

Qualifications:

1–3 years of experience in onboarding, customer success, support, or account management roles., Strong communication skills, both written and spoken., Customer-centric mindset with a proactive approach to problem-solving., Bonus: basic understanding of API/integration is a plus..

Key responsibilities:

Guide new customers through their initial onboarding steps to ensure product value.

Deliver onboarding experiences via calls, emails, and webinars.

Set up accounts and training sessions tailored to customer needs.

Collaborate with Customer Success Managers and other teams to improve onboarding processes.

Job description

HiCareer is expanding our network and hiring Onboarding Specialists to work with our clients — fast-growing SaaS companies across Europe. By joining HiCareer, you’ll become part of our specialist talent pool, and we’ll match you with projects and opportunities based on your experience and interests.

💡 About HiCareer

HiCareer is a career platform that helps individuals get matched with great opportunities — and thrive in their career life. We work with a wide range of growing tech and e-com companies and support candidates not just in landing the next job, but in building a sustainable and exciting career journey.

🏢 About the Clients

We work with European SaaS scaleups typically with 30–200 employees offering digital products for B2B or B2C customers.

Clients are product-led and prioritize excellent customer onboarding to ensure adoption, retention, and long-term success. Teams are typically remote-first, spread across cities like Berlin, Stockholm, Amsterdam, Lisbon and Copenhagen, and open to candidates working remotely within CET ±3h.

🎯 What You’ll Typically Do

As an Onboarding Specialist working with our clients, you’ll guide new customers through their first critical steps — ensuring they get value from the product early.

Deliver smooth onboarding experiences for new customers (calls, emails, webinars)
Set up accounts, integrations, and training sessions tailored to customer needs
Identify early risk signals and proactively suggest solutions
Collaborate closely with Customer Success Managers, Product Managers, and Support teams
Continuously improve onboarding flows, templates, and knowledge bases

Typical tools: Hubspot, Intercom, Zendesk, Salesforce, Loom, Notion, Calendly

🙋 Is this you?

1–3 years of experience in onboarding, customer success, support, or account management roles
Customer-centric mindset — you enjoy helping others succeed
Strong communication skills (written and spoken)
Organized and proactive — you spot problems before they grow
Bonus: technical aptitude (basic API/integration understanding) is a big plus

✨ Why Join HiCareer?

Get matched with SaaS companies that truly invest in customer experience
Focus on meaningful work — we support your growth and learning
Be part of a growing network of top tech talent

Perks depend on client but often include:

Remote-first setup and flexible hours
30 days paid vacation
Access to training and certifications
Clear growth paths into Customer Success, Product Support, or RevOps roles

Apply via HiCareer — and don’t miss the chance to explore our Career Assistant, designed to guide you through every step of your journey, from finding the right project to thriving in your career.

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Please note: Due to a high volume of applications, we may not be able to respond personally to everyone. We’ll reach out if and when a relevant assignment comes up that matches your profile.

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