Service Delivery Analyst

Recruiting tomorrow's Army today. Be the best to support the best!

Since 2012, Capita have been working in partnership with the British Army to deliver best in class recruitment services. The Recruiting Partnership Project (RPP) is responsible for attracting, sourcing, and selecting officers and soldiers for the Army (Regular and Reserve), meeting targets based around quantity, quality, and candidate experience.

The Service Delivery Analyst role sits within the Technology team with key aims being optimising use of RPP assets in the business as usual service. This role is also responsible for protecting the service through ensuring security and operational standards are maintained.

This role is a key member of the team working full time, 37.5 hours per week, on a remote basis. What you'll be doing:

• Ensuring that service contractual reporting is maintained
• Responsible for the maintenance of the Service Catalogue with support from key areas within the business
• Point of escalation for all third-party Technology suppliers
• Act as a point of contact on all Major Incident Management calls providing direction where possible and ensuring communications are issued to stakeholders
• Responsible for all Service Performance reviews with suppliers including managing daily operational calls, weekly service reviews and monthly senior stakeholder update sessions
• Using a risk and resilience lens, problem solving methodologies and qualitative and quantitative analysis, identify, and help manage, key business risks escalating where necessary
• Providing Management Information to the MoD
• Updating licences

What we're looking for:

• ITIL knowledge and practical experience
• Sound commercial awareness with regards a Business as Usual (BAU) service with ability to make appropriate decisions in incident management to help protect the system.
• An ability to critically analyse qualitative and quantitative data articulating results both verbally and in writing to senior stakeholders.
• Strong accuracy levels
• Proactive approach
• Must be able to obtain Security Clearance

About Recruiting Partnering Project (RPP):

At Capita Recruiting Partnering Project, we're transforming the British Army's recruitment service. Our team are constantly improving the entire recruitment and selection process for both the Regular Army and the Reserves. Our mission is to make joining the Army a less daunting and more transparent experience. Join us and discover better ways to inspire people to become part of the Army.

Please visit the below link for further information;

Recruitment Partnership Project | Capita

What's in it for you?

• Offering a salary between £35,000-£39,000
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
• Joining an existing, supportive team
• Remote role, with travel to meetings as and when required

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com