Design Program Manager
Offer summary
Qualifications:
3–5 years of experience in Design Ops and Program Management with UX teams in B2B SaaS., Strong understanding of how Product Design, Research, and Writing shape user experiences., Detail-oriented and organized with a pragmatic approach to process creation., Ability to drive projects with multiple stakeholders and ensure follow-through..Key responsabilities:
- Support the UX team by improving planning and visibility of design, research, and documentation work.
- Run quarterly planning sessions and maintain a tracker for key deliverables and milestones.
- Coordinate cross-functional projects and facilitate discussions among stakeholders.
- Help improve design review processes and ensure effective feedback loops are in place.
Job description
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
We are seeking a Design Program Manager to join our Product Program Management team to contribute to the mission of empowering Braze to build a best-in-class product through operational excellence. As a hands-on program manager, you will support the UX team that consists of Product Design, User Research, and Documentation, to improve planning and visibility, streamline team operations, evolve the design review processes, and drive cross-functional initiatives forward. Your work will enable the UX team to operate more efficiently and focus on delivering exceptional user experiences.
Keep UX Work Organized and Visible:
- Run quarterly planning for the UX team and maintain a tracker of key design, research, and doc work deliverables and milestones
- Track project status across design, research, and writing to ensure visibility and accountability
- Flag capacity issues or blockers to UX leadership early
Support UX Team Operations:
- Maintain and evolve UX team processes, templates, and documentation in a central location
- Support workflows across the team — including intake, recruiting, and tool management
- Keep UXR Confluence pages and research insights organized and easy to access
- Coordinate onboarding resources, team surveys, and engagement activities
Improve Design Review and Feedback Loops:
- Help run design reviews and ensure peer reviews and bug bashes happen before launches
- Maintain and promote consistent use of review templates
- Coordinate quarterly Product Experience Reviews and track follow-ups
- Surface process gaps or challenges to improve review quality
Coordinate Cross-Team Projects and Special Initiatives:
- Help move important cross-functional projects forward by setting up a program structure to plan who does what when, how and facilitating discussions with multiple stakeholders and keeping the teams aligned
- Lead coordination for one-off initiatives or high-impact efforts across design, research, and writing
WHO YOU ARE
- You have 3–5 years of experience in Design Ops and Program Management working with UX teams in B2B SaaS and understand how Product Design, Research, and Writing come together to shape user experiences
- You’re a systems thinker who enjoys solving problems to bring order to complexity and create clarity
- You’re detail-oriented and organized, but also pragmatic — you know when to create a new process and when to keep things lightweight
- You’re comfortable driving projects with multiple stakeholders, facilitating alignment, and ensuring follow-through on next steps
- You care about user experience and take pride in helping UX teams work more effectively, focus on their craft, and make an impact
- You have a sense of urgency and a commitment to delivering high-quality work in a fast-paced environment
#LI-Remote
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.
Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.
Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.
You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.Required profile
Experience
Other Skills
- Detail Oriented
- Communication
- Problem Solving
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