Offer summary

Qualifications:

3-4 years of experience in appointment setting or customer service, preferably in the pet care industry., Basic computer skills and familiarity with scheduling software or CRM tools., Ability to multitask and manage a busy schedule effectively., Strong communication skills to interact warmly and professionally with pet owners..

Key responsibilities:

Handle incoming and outgoing communications to schedule grooming appointments.

Provide clients with information about grooming services, availability, and pricing.

Manage the grooming calendar to avoid overbooking and confirm appointments with clients.

Maintain accurate customer records and follow up with past clients for rebooking or feedback.

Job description

Salary: P50,000- P70,000 (Monthly Gross Package)

Schedule: 9:00PM to 6:00AM Manila Time

What are we looking for?

Skills Required:

3-4 years previous experience in appointment setting, customer service, or front desk/reception—preferably in the pet care or service industry.
Basic computer skills and familiarity with scheduling software or CRM tools.
Ability to multitask and manage a busy schedule.
Comfortable communicating with pet owners in a warm and professional manner.

Nice to have:

Knowledge of pet grooming services and terminology.
Experience using grooming scheduling tools (e.g., Gingr, Pawfinity, MoeGo, etc.).

What will you do?

Handle incoming and outgoing calls, texts, emails, or messages to schedule grooming appointments.
Provide clients with information about our grooming services, availability, pricing, and policies.
Manage the grooming calendar and coordinate scheduling to avoid overbooking.
Confirm appointments with clients and send reminders as needed.
Maintain accurate and up-to-date customer records in our booking system.
Follow up with past clients for rebooking or feedback.
Work closely with groomers and front desk team to ensure seamless service delivery.
Upsell additional services (e.g., nail trimming, special shampoos, flea treatments) where appropriate.

Join the awesome team and enjoy these benefits & perks:

WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client aims to be the world-class leader in the pet industry and a pet parent’s first choice in mobile pet grooming by providing a consistently convenient and personalized experience.

#ConnectOSCareers #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

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