Senior Product Designer - Service Designer

At Netguru, we're all about helping innovators and entrepreneurs shape the world through beautiful software. That is our mission.

With employees from 15+ different countries, we've worked with over 800 clients from more than 50 countries. To name some of them: OLX Motors Europe, UBS, Careem.

But we're not just another tech company. As a Certified B Corporation®, we're dedicated to creating an inclusive environment for all, and we take our commitment to sustainability seriously.

So, are you ready to make an impact? Join Netguru, and let's build beautiful software together.

Salary range: 

12,000-20,400 PLN gross (Contract of Employment)

14,400-24,500 PLN Before Tax (B2B Contract)

Joining Netguru as a Senior Product Designer – Service Designer means:

• Working in a change-rich environment that powers digital acceleration for customers from Europe, the United States, Asia, and the Middle East.
• Collaborating with globally recognized clients who change the world through software (such as UBS, OLX, Merck, or IKEA).
• Leading service design initiatives that shape entire customer experiences, products, organizational processes.
• Continuous development of your hard and soft skills (internal webinars, conferences, knowledge sharing sessions).
• Enjoying flextime and flexplace: you can adjust your daily schedule to your individual needs.
• Working on top equipment: we will provide you with a MacBook and necessary accessories to make your work even more efficient and comfortable.
  
  

Your tasks and duties:

• Leading and facilitating discovery workshops, service design workshops, and co-creation sessions with clients and stakeholders.
• Identifying user needs, business requirements, and technology opportunities to define services holistically.
• Creating journey maps, service blueprints, process flows, and ecosystem maps.
• Designing end-to-end services with a focus on usability, feasibility, and viability.
• Translating research insights into actionable service concepts and solutions.
• Mentoring less experienced designers and improving internal service design processes.
  
  

Advocating for a human-centered approach and ensuring the services you design deliver real value.

Requirements

We want you onboard if you have:

• Minimum 5 years of experience in UX/Product/Service Design roles.
• Proven experience leading service design initiatives (e.g., discovery, journey mapping, blueprinting, opportunity identification).
• Strong portfolio that showcases service design processes and delivered outcomes (not only UI work).
• Expertise in UX principles, research methods, and designing complex user journeys.
• Ability to facilitate workshops with both internal and external stakeholders.
• Strong proactivity and sense of ownership in project environments.
• Excellent command of written and spoken English (CEFR B2+ minimum).
• Strong communication and storytelling skills to present ideas and solutions clearly.
• Practical knowledge of prototyping and service validation methodologies.
• Familiarity with design tools such as Miro, Figma, UXPressia, or similar.
  
  

It would be a plus if you have:

• Experience in delivering services that have been successfully implemented.
• Certifications in Service Design, Design Thinking, or Human-Centered Design (e.g., from IDEO, NN/g, or other reputable organizations).
• Experience working in agile product teams and collaborating closely with Product Owners and Developers.
• Background in consulting or working in innovation hubs, service agencies, or digital transformation projects.

Benefits

• Access to the WorkSmile platform, offering benefits adapted to your preferences.
• Support for your growth – a head/manager’s budget available to every employee.
• Discounts on Apple products.
• One-time PLN 1000 home-office bonus for B2B contractors, and PLN 175 monthly lump sum (ryczałt) for remote employees.
• Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.