IT Analyst - Junior - VF

Client: Utility company
Location: Columbus, OH
Duration: 1 year contract

Principal Duties and Responsibilities:
• Under the direction of the IT Operations Director or IT Operation Manager(s), performs routine assignments in the entry level of the IT Analyst Job band
• Work closely with IT service Delivery, IT Support Servies, and business unit professionals, project managers and other areas of ***, and Service Providers to perform and/or support operations processes, including procurement and payment processing, spending optimization, and expense management related to infrastructure services
• Help Drive resolution of operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the Director of IT operations
• Prepare for and help facilitate regular performance review meetings with the Service Provider and prepare performance and status information for *** IT and business leaders, as requested.
• Resolve or escalate issues related to operations in a timely manner
• Work closely with the IT Support Services to resolve Service Provider related issues and to help ensure accurate reporting related to Service Provider performance
• Work closely with *** project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (i.e. budget, schedule, quality)
• Gather infrastructure services data on spending patterns for analysis and reporting
• Provide information on spending for company cost allocation and metric reporting
• Gather data on day-to-day operational execution of services and equipment delivery for analysis and reporting
• Review monthly and/or annual forecast of expenses for the IT Budget, and analyzes and report variances to budget
• Facilitate audits of processes related to Infrastructure Services
• Assist in ensuring the Service Providers are adhering to ***’s defined standards
• Confirm that Infrastructure Services supporting documentation is available and kept up-to-date
• Maintain a solid understanding of the Service Providers’ operational and service delivery capabilities and processes
• Interact with Service Provider team members, helping to ensure they are properly qualified and staffed appropriately to meet *** business needs
• Maintain a solid understanding of the scope of the Services contracts as reflected by service levels, statement of work and pertinent schedules/exhibits
• Assist with communications for planned and unplanned outages
• Other duties as assigned

Quals--
Required Qualifications for Position:
• Bachelor’s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
• 2-3 years’ experience in infrastructure services or infrastructure analysis, deployment and support
• Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
• Knowledge of IT infrastructure components, trends and best practices
• Solid skills with computers, operating systems and software (MS Office Suite, MS Project, and other IT applications) and ability to learn new technical concepts quickly
• Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
• Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
• Willing to travel to *** business unit or Service Provider locations as needed.
Preferred Additional Qualifications for Position:
• *** business operations knowledge
• 2+ years’ experience in a support function
• Knowledge of ITIL processes and metrics
• General working knowledge of the gas and electric utility industry