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Senior Systems Engineer

Remote: 
Full Remote
Contract: 
Full time
Work from: 
India

Offer summary

Qualifications:

Bachelor’s degree or equivalent experience., 5-6 years of hands-on experience with Microsoft operating systems and server support., Experience with scripting in PowerShell and knowledge of Citrix and terminal services., Good understanding of network programs and technical crisis management..

Key responsabilities:

  • Provide 3rd level support for RFA clients and systems.
  • Manage storage and virtualization platforms, and act as an escalation point for server infrastructure issues.
  • Coordinate network-related work with various IT groups and facilitate service level definitions.
  • Work with clients to assess needs, document project updates, and collaborate on new project designs.

RFA logo
RFA SME https://www.RFA.com/
201 - 500 Employees
See all jobs

Job description

This role provides 3rd level support to all RFA Clients and RFA systems. Support areas include all Client and RFA computer infrastructure. In addition, this role is responsible for organizing highly complex activities for IT development, project coordination, implementation, and maintenance of technology project initiatives. 





Responsibilities
  • Support anti-spam, web-filtering, network perimeter defense appliances and remote access solutions
  • Manage and support storage and virtualization platforms
  • Act as an escalation point for matters concerning server infrastructure. 
  • Supporting Severs, Active Directory, Exchange, and handling all phases of migrations and upgrades. 
  • Coordinate any and all network related work with Network Engineering, telephony, provisioning or any other group that are involved in IT infrastructure. 
  • Facilitate the definition of service levels and customer requirements.
  • Work with clients to determine their needs and assess solutions for improving delivery processes. 
  • Ability to provide updates and documentation as requested in the Project Plan as well as all closeout documents. 
  • Handle all infrastructure related questions for Client during duration of project.
  • Work directly with vendors on third party server\software deployment.
  • Work on new Project Plan design, and overhaul.
  • Attend meetings and gather requirements relating to new projects such as onsite infrastructure deployment, relocations, cloud provisioning etc.
  • Work closely with technical colleagues to develop Client solutions.

    • Qualifications
  • Bachelor’s degree or equivalent level of experience.
  • Experience managing complex technical development projects involving integration of multiple systems.
  • Good understanding of existing network programs and capabilities.
  • Skilled in technical crisis management.
  • Experience with scripting in PowerShell
  • Experience with Citrix, terminal services  
  • 5-6 years of hands-on experience configuring and supporting Microsoft operating system based servers
    • Knowledge with:
  • Microsoft Active Directory, DNS, Group Policy Administration
  • Virtualization: Vmware
  • Microsoft Exchange 2010, 2013, 2016 and Office 365
  • MDM Solutions (Active Sync, MDM – MobileIron, Airwatch)
  • Supporting various SAN arrays
  • 1-2 years of hands on experience with Azure
    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    VirtualizationActive DirectoryServer AdministrationMicrosoft AzureCitrix SystemsWindows PowerShellGroup PolicyDomain Name SystemDisk Arrays

    Other Skills

    • Microsoft Outlook
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