Offer summary

Qualifications:

3+ years of experience in customer service or administrative roles, Proficient in Excel, including formulas, filtering, sorting, and VLOOKUP, Strong communication skills for effective customer interaction, Ability to assess and respond to inquiries efficiently..

Key responsabilities:

Assist customer service team members in addressing inquiries from customers and vendors

Evaluate information to resolve customer complaints and comments

Maintain detailed records of communications and track unresolved issues

Provide accurate information for business reviews and escalate issues as necessary.

Job description

About KBS
Kellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America, servicing over 2 billion square feet of space daily. We help industry leaders across a wide range of key verticals—including retail, industrial and logistics, healthcare, education, manufacturing, and more—maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to contribute to a culture built on respect, opportunity, and pride in service.

What are you waiting for, APPLY TODAY and join the KBS Crew!

Job Overview

Salary Range: $18-20/hour

This position is a full-time, remote opportunity.

Position Summary

You will be responsible for day-to-day operations, data integrity, and communication.
As a Customer Experience Lead the following duties and responsibilities will be a part of this opportunity, but are not limited to them:

Assist customer service call team members daily in responding to customer and vendor inquiries.
Obtain and evaluate all relevant information to effectively address customer inquiries, comments, or complaints.
Assess and respond accurately and efficiently to inquiries and escalations meeting departmental goals; properly triage requests based on urgency of issues.
Maintain detailed records of written and verbal communication.
Provide detailed and accurate information for quarterly business reviews, executives, and customers.
Identify, record, and track unresolved complaints, direct outstanding issues to the appropriate resources for resolutions.

Requirements for our Customer Experience Lead:

3+ years’ experience in customer service/ administrative role
Proficient knowledge of Excel – formulas, filtering, sorting, VLOOKUP

What’s In It for You?
As a full-time KBS employee (30+ hours per week) you may qualify for benefits including medical, dental, vision, prescription drugs, and more!

Paid Holidays
Paid Time off
Sick Time
Life Insurance
Short Term Disability – Employer paid
Long Term Disability
Supplemental Health Insurance (E.G., Accident)
401k plan with a match or Non-qualified Deferred Compensation Plan
Pet Insurance
PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics

KBS considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity, and expression, marital or military status, or based on an individual's status in any group or class protected by applicable federal, state, or local law. KBS also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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