Offer summary

Qualifications:

2+ years of experience in dispatcher roles, particularly in field services or logistics., Strong familiarity with job routing and technician monitoring., Attention to detail and process discipline is essential., Experience with Zoho FSM or similar platforms is a plus..

Key responsabilities:

Manage daily scheduling and dispatching of jobs using Zoho FSM.

Monitor technician performance and ensure compliance with service standards.

Communicate with field teams for updates and issue resolution in real-time.

Document job performance and maintain accurate records in Zoho WorkDrive.

Job description

This is a remote position.

Are you a highly organized, solutions-driven professional with experience in field service dispatching? We’re looking for a Field Service Dispatcher to join our team and take full ownership of scheduling, technician coordination, and real-time job oversight.

In this role, you'll be the heartbeat of our daily operations—dispatching jobs via Zoho FSM, monitoring technician performance, ensuring job quality, and supporting both internal teams and third-party contractors. From time tracking and checklist compliance to live issue resolution, you’ll play a vital role in keeping everything on track, on time, and up to standard.

Join a company that values precision, accountability, and operational excellence. Apply today and help us deliver top-tier service in the field, every single day.

Job Highlights:

Contract type: Independent Contractor
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time)

Key Responsibilities:

Daily Scheduling & Job Dispatching

Assign jobs to internal teams or contractors using Zoho FSM
Ensure all technicians are dispatched according to the daily/weekly service plan
Monitor technician availability and shift coverage across all zones

Time Tracking & Job Progress Control

Monitor that technicians start and stop each job properly in Zoho FSM
Ensure teams follow service duration expectations and timing standards
Track live status of each job and follow up if something is delayed or missed

Quality Control & Checklist Compliance

Make sure all technicians complete FSM checklists, upload photos, and log job notes
Flag missing data or incomplete jobs for immediate correction
Ensure all service jobs meet operational quality standards before being marked as complete

Field Team Support & Real-Time Communication

Communicate with field teams via Zoho Cliq for updates or escalations
Guide technicians if issues arise on-site (access, scope confusion, customer changes)
Coordinate rescheduling or backup coverage when needed

Contractor & Internal Team Coordination

Work equally with internal staff and third-party contractors
Ensure all assigned work — regardless of team type — is executed according to standards
Confirm that all teams follow the same scheduling, documentation, and closure protocols

Documentation & Data Accuracy

Track and document every job’s performance and status using Zoho FSM
Organize job records, photos, and forms in Zoho WorkDrive
Keep dispatch logs clean, categorized, and ready for review by Operations or QA teams

Tools Used:

Zoho FSM – core platform for all job tracking and dispatch
Zoho Cliq – real-time communication with field teams
Zoho WorkDrive – central storage for job documentation
Zoho Desk – if internal ticket escalations or customer-facing hand-offs are required (optional)

Requirements

2+ years of Dispatcher experience
Proven experience in dispatch operations (field services, maintenance, cleaning, or logistics)
Strong familiarity with job routing, team assignment, and technician monitoring
Confidence in managing teams remotely and solving issues quickly
Strong attention to detail and process discipline

Bonus (Not Required, But Awesome):

Prior experience using Zoho FSM or similar platforms (ServiceTitan, Jobber, Housecall Pro)
Understanding of time-based service contracts, subscription models, or field SLAs
Bilingual or multilingual communication ability (a plus for dealing with diverse field staff).

Benefits

Independent Contractor Perks:

HMO Coverage for eligible Locations
Permanent Work from home
Immediate Hiring
Steady Freelance Job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

ZR_22606_JOB

Required profile