Offer summary

Qualifications:

Proven experience in recruitment or HR administration., Outstanding written and verbal communication skills., Strong problem-solving abilities and excellent organizational skills., Proficiency with mobile technology and social media management..

Key responsabilities:

Drive the end-to-end retail recruitment process and coordinate with directors on final selection.

Manage staff scheduling and handle real-time shift coverage needs via WhatsApp.

Oversee customer experience and manage inquiries through email and Instagram.

Assist directors with special projects and help develop new operational procedures.

Job description

This is a remote position.

Schedule: Flexible during client business hours, Crows Nest time (Australia Eastern Time, Melbourne/Sydney)

Total weekly hours: Approximately 20 hours/week with on-call availability

Compensation: Flexible hours (i.e., work 20 hours but be paid for 40 hours)

This is a unique opportunity to play a pivotal role in a dynamic, fast-growing retail operation while enjoying the flexibility of remote work. As an Operations & Talent Coordinator, you'll directly support the company directors in managing their retail workforce across multiple locations. While compensated at full-time rates, this position typically requires about 20 hours of actual work per week, with the flexibility to handle tasks primarily via mobile phone and computer. You’ll be instrumental in building and maintaining the teams that bring joy to thousands of customers, while having the opportunity to grow with a company that’s rapidly expanding into new markets and product lines.

Client Overview

Join a rapidly expanding Japanese-inspired specialty food retailer that's taking Australia by storm! With 12+ locations across major cities and ambitious expansion plans, including upcoming airport and premium retail presence, we're revolutionizing the specialty dessert market. Our innovative product line combines traditional Japanese techniques with modern Australian tastes, creating unique experiences that delight customers daily. We’re not just a retail chain – we’re expanding into wholesale markets and constantly evolving our product offerings.

Responsibilities

Drive the end-to-end retail recruitment process
- Create and post compelling job advertisements
- Screen resumes and identify top candidates
- Coordinate with directors on final selection
Manage staff scheduling and communication
- Coordinate rosters across multiple retail locations
- Handle real-time shift coverage needs via WhatsApp
- Respond promptly to staff inquiries and concerns
Oversee customer experience and digital presence
- Manage customer inquiries through email and Instagram
- Update website content weekly with new product information
- Ensure consistent communication across all channels
Support business operations
- Create and maintain training documentation
- Coordinate facility maintenance when needed
- Assist directors with special projects and expansion initiatives
- Help develop and implement new operational procedures