Senior Product Manager – Statutory Disability & PFML

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

The role of Senior Product Manager for Statutory Disability & PFML provides the unique opportunity to support multiple lines of business while partnering with our Product Directors of Life, Absence and Disability, as well as the Vice President of LAD product to drive the day-to-day execution, working with cross-functional teams to deliver product solutions to the market.    

The Contributions You'll Make:

• Drive comprehensive Statutory Disability & PFML product development, management and readiness activities, recognizing the unique needs of Voya’s target markets (Mid Market - >500 – 1,000 lives, Large Market 1,001 – 4,999 lives, & National Accounts >5,000 lives). 
• Serve as subject matter expert for internal home office and client facing teams, while focusing on the voice of the customer to ensure we are delivering products and services that align with Voya’s mission and vision, while properly taking into account risk components of the product offering.  Consider competitive intelligence, intermediary feedback, and the complete end-to-end process from solicitation to case installation and maintenance, with consideration of multiple audiences including the external clients and distribution partners, as well as internal business processes. 
• Work cross-functionally with Claims, Legal, IT, Actuarial, Underwriting, Compliance, Filing and Marketing to ensure best practices of the Statutory Disability & PFML market are documented and followed by the cross-functional teams (as appropriate).  Ensure proper standards and quality measurements are implemented within applicable teams to carry-out the execution of the product appropriately taking into account the regulatory environment, and overall risk to Voya, while focusing on delivering an insightful, empathetic and intuitive customer experience.
• Ensure proper training for internal resources and about new and enhanced capabilities, with knowledge of competitive placement. Stay up to date on market and industry trends to identify new opportunities for development and actively collect ongoing voice of partner and voice of customer sentiment.

Minimum Knowledge and Experience

• Bachelor’s degree in business administration or equivalent experience
• 7+ years’ experience in Statutory Disability and PFML product development and product management
• Strong knowledge of Life, Absence, Statutory Disability, PFML & Disability claim practices, product filing experience and compliance issues affecting the Statutory Disability and PFML market. 
• Broad knowledge of employee benefit programs, including Paid Family Medical Plans and Supplemental Health Plans.
• Strong problem solving, decision making, negotiation, interpersonal, project management and analytical skills
• Organizational, prioritizing and time management skills
• Ability to communicate complex issues in a clear way to peers
• Ability to work independently and as part of a team

#LI-KD1

#LI-Remote

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.