Offer summary

Qualifications:

1-2 years of relevant experience in a fast-paced business environment., Bachelor’s degree preferred but not required., Proficiency in MS Word, Excel, ZOOM, and Outlook Calendar., Excellent verbal/written communication and customer service skills..

Key responsabilities:

Assist in managing a portfolio of online educational programs and lectures.

Act as the primary Zoom Producer and provide live program support.

Support lecturer selection and ensure high-quality educational content.

Participate in program quality assessments and assist with new initiatives.

Job description

When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100,000 people every year, there's no organization better than Road Scholar. What's our secret? Dedicated and talented staff who believe in our mission.

At Road Scholar, we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences, we create a stronger, more innovative organization that reflects the communities we serve.

In addition, we are dedicated to bringing an environmentally sustainable organization. From the way we design our programs to how we operate as a team, we are striving to reduce our environmental impact and create a positive legacy for future generations.

About the role…

Join our fast-paced Program Resources team and be a part of one of the nation’s most dynamic not-for-profit organizations. The Coordinator, Program Resources is responsible for supporting the multi-faceted Program Resources team, with a main focus on online programs. They will contribute to the development and execution of Adventures Online and the Online Lecture Series. They will assist with coordination and training of program staff for online, and in-person programs.

Road Scholar offers a remote work environment in the United States with equipment provided. The compensation for this non-exempt hourly position is $22.00 per hour.

For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.

You will…

Assist in the management of a portfolio of online educational programs and lectures thru administrative tasks
Act as live program support, this role is considered the primary Zoom Producer and includes on-camera moderating
Support lecturer selection and vetting, ensuring highest level of education content
Support in the day-to-day management of online calendar and scheduling needs, escalating any gaps in the schedule
Support the Program Resources team in the creation of new initiatives
Assist with program idea creation while meeting P&L goals and sourcing content/lecturers for Online Lectures, Adventures Online and other projects
Participate in program quality assessments and assemble feedback for quality improvement
Participates in new initiatives or projects as assigned. This may include support to Group Leader Resources, Quality Resources and/or other program teams

You Need…

To be an organized professional with 1-2 years relevant experience; Bachelor’s degree preferred, but not required
To be a pro-active, motivated individual who is results-oriented
Experience in a fast-paced business environment using MS Word, Excel, ZOOM and Outlook Calendar
Excellent customer service skills with a focus on anticipating and resolving issues proactively
Analytical skills and high attention to detail is essential
Excellent verbal/written communications, interpersonal, and problem-solving skills
Ability to work collaboratively in a multi-functional team environment with shifting priorities
Strong system skills; comfortable in a complex database environment; strong virtual classroom skills and calendar management
To be available to work when online programs are operating

Why join the Road Scholar Team...

We offer a competitive compensation and benefits package!

Medical, Dental and Vision Insurance (with a substantial employee subsidy!)
403(b) Retirement Plan with a company match of 5% after 1 year of employment!
Up to 20 days of PTO annually, accrued every payroll cycle
Enjoy a paid week off, in addition to your PTO, at the end of December to enjoy the holiday season!
A generous employee discounts on our programs
Access to obtain a Care.com membership
As a Road Scholar employee, you can opt-in to receive an IATA membership
We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities
That’s right, we’re fully remote!
To learn more about our benefits offerings, check us out at https://www.roadscholar.org/careers/

For serious consideration, please submit a cover letter with your resume telling us why you are interested in the position.

Equal Opportunity Employer

Road Scholar supports diversity in our staff, participants, and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer, we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, pregnancy, illness, marital or veteran status or disability or any other status protected by applicable law.

Cybersecurity

At Road Scholar, we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL recruiting.ultipro.com. We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met, or from a non-Road Scholar email domain, it may be a phishing attempt.

Required profile