DMS Supervisor

Dealership:

Drive Your Career Forward with Lithia & Driveway!

Location: Open to remote (Home office is in Medford, OR)

Compensation: $60,000 annually

Are you a strong leader with an eye for detail and a passion for process efficiency? Lithia & Driveway is seeking a Dealer Mechanical Services (DMS) Supervisor to lead a high-performing transactional team responsible for processing activations and cancellations of mechanical service contracts and maintenance agreements. In this role, you will work closely with dealerships and our Shared Services team to drive operational excellence and customer satisfaction.

What You'll Do:

• Oversee workflow queues and monitor processing request aging to maintain high levels of customer service.
• Communicate company and department goals effectively to your team.
• Ensure performance expectations are met, holding team members accountable while fostering a positive and collaborative culture.
• Track productivity and optimize staffing to meet operational needs.
• Provide training and feedback to enhance performance, morale, and expertise.
• Analyze data to identify training gaps and streamline processes for efficiency.
• Support rotational cross-training within the team to encourage growth and expertise.
• Assist the DMS Manager with departmental accounting, including statement reconciliations and month-end processes.
• Proactively communicate with leadership and independently manage assigned stores and queues.
• Contribute to departmental projects and continuous process improvement.
• Deliver weekly and month-end analytics and reporting.
• Take on additional responsibilities as assigned.

What You Bring:

• Strong attention to detail and a sense of urgency.
• Excellent written and verbal communication skills.
• Active listening skills to ensure effective team collaboration and problem-solving.
• Critical thinking skills to evaluate and improve processes.
• Ability to prioritize workload and manage time effectively.
• Familiarity with CDK, Excel, and SharePoint is a plus.
• A customer-focused, team-oriented mindset.
• Flexibility to adapt to shifting priorities and unexpected challenges.
• Previous supervisory or leadership experience required.
• A background in banking, finance, or accounting preferred.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.