Offer summary

Qualifications:

Proficiency in UI design principles and methodologies., Experience with conversational technology, speech recognition, and AI applications., Strong analytical skills to assess business needs and workflows., Ability to collaborate effectively with cross-functional teams..

Key responsabilities:

Design and create specifications for voice and messaging applications.

Analyze business needs and assist with task and workflow analysis.

Build relationships with internal and external customers to gather business requirements.

Conduct usability testing and maintain knowledge of contact center technologies.

Job description

Job Title:

UI Designer

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

In this role, the UI Designer will be responsible for designing and creating specifications for conversational voice and messaging applications across various supported platforms. This position will act as a consultant to user interface-related projects, at times providing technical guidance and process expertise on speech recognition, conversational technology, and AI in the contact center.

Responsabilities:

Use prompt engineering, LLMs, NLU, directed dialogue, DTMF, and chat to design, develop and maintain user interfaces and other supporting documentation for clients and their self-service channels.
Work with internal customers to analyze business needs and processes; assist with performing task and work flow analysis.
Build relationships with internal customers such as project managers, developers, and product managers, as well as external customers, to determine business requirements.
Assist with usability testing and other empirical user performance activities.
Develop and maintain knowledge and awareness of standard and evolving contact center metrics and technologies.

Location:

MEX Work-at-Home

Language Requirements:

English (Required)

Time Type:

Full time

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