Credit Administrator

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week. With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable. We are Ontario's largest and most successful community news and information source, provides local news and multi-media marketing solutions in Canada's heartland. 

Metroland's diverse array of on-line products are visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week. We continuously bringing new and acquired online products to market in order to provide our customers with a one-stop, comprehensive marketing solution. To connect with us, visit www.metroland.com.  

Our Commitment To Diversity
We strive to be a leader in building and cultivating an employee community framed around fairness, support and opportunity. We believe that what makes us different, makes a difference. And as a team, the diversity of our backgrounds, interests and experiences is what enriches our work, and our workplaces. We welcome all, and we strive for an inclusive culture that allows individual growth and shared success.

The Credit Administrator is responsible for managing the credit and collection of customer accounts, reconciling payments, and ensuring the accuracy of financial data. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with clients and internal teams.

Key Responsibilities:

• Collection of advertising accounts
• Make credit decisions based on company credit policies and procedures
• Extract and manipulate data from various sources using Excel functions such as filtering, sorting, pivot tables, and data formatting
• Prepare and send reconciliations to clients and internal contacts in a clear and concise format
• Navigate client web portals to upload data and access necessary information
• Conduct online background research on clients using various sources
• Organize and maintain digital files
• Communicate regularly with clients and internal contacts through phone, Outlook and Teams, ensuring messages are clear and professional
• Identify and investigate data discrepancies efficiently, ensuring timely resolution
• Work collaboratively with clients and internal teams to resolve conflicts and create effective solutions
• Prioritize daily tasks to meet deadlines and manage bring-forward tasks efficiently
• Keep management informed of task progress and escalate issues as necessary
• Ensure proper handling of confidential data in accordance with Payment Card Industry (PCI) standards
• Maintain accurate records of customer interactions and payment processing activities.

• Minimum two years customer service experience
• Minimum two years credit and collection experience or payment handling experience
• Intermediate proficiency in Microsoft Excel, including data extraction, pivot tables, VLOOKUP, MATCH, and INDEX functions
• Strong general computer skills, including familiarity with web navigation and digital file organization
• Excellent written communication skills, with the ability to draft clear and concise emails
• Experience in accounts receivable or financial reconciliation
• Strong mathematical skills and financial acumen
• Knowledge of the media industry (preferred but not required)
• Works independently while also collaborating effectively with team members
• Possess excellent problem-solving skills
• Thrives in a fast-paced environment
• Proficiency in Microsoft Office

AODA
We are committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.